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Customer experience | Sales, Customer Insights,...
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Open all Attachments on incoming Email - least number of Clicks - No external Software

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Posted on by 4
My colleague has arthritis and is really struggling. We handle incoming emails and need to view all pdfs/photos/docs attached to the email before queueing to a site.  I have shown them how to use mouse wheel click to open the attachment in a new tab, but this still adds up to around 160 clicks per hour just opening attachments.
 
Is there a feature/function in 365 where we can select all attachments and open in new tab.
If there is a built in option that just needs activated, I can forward a request.

Thanks in advance :)

Security requirements prevent us from using any 3rd part browser or 365 plug-ins
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  • MVP-Daniyal Khaleel Profile Picture
    639 on at
    Open all Attachments on incoming Email - least number of Clicks - No external Software
    Dynamics 365 (especially with Wave 2 enhancements) offers a more powerful attachment control.but note, this applies mostly when composing emails, not necessarily viewing received ones.
    With this feature enabled, users can:
    Select multiple attachments
    Bulk download or delete
    Switch between tile/grid views
    Preview images and PDFs inline
    Copy attachments from one email to another
     
    Built-In Enhanced Attachment Experience (Email Compose Only)
    Dynamics 365 (especially with Wave 2 enhancements) offers a more powerful attachment control—but note, this applies mostly when composing emails, not necessarily viewing received ones.
    With this feature enabled, users can:
    Select multiple attachments
    Bulk download or delete
    Switch between tile/grid views
    Preview images and PDFs inline
    Copy attachments from one email to another
  • CU12081933-1 Profile Picture
    4 on at
    Open all Attachments on incoming Email - least number of Clicks - No external Software
    Just realised that I should have posted this question in a different part of the forum, can an admin please move it to: Service | Customer Service, Contact Center, Field Service, Guides
  • Suggested answer
    Quartzite Profile Picture
    135 on at
    Open all Attachments on incoming Email - least number of Clicks - No external Software

    Unfortunately, Microsoft 365 (whether Outlook desktop, web, or the Dynamics 365 app) doesn’t currently have a built-in “open all attachments in new tabs” button or toggle you can simply activate.

    Here’s why and what you can do:

     
     

    Why there’s no native “open all”

     
     

    Outlook Web and Desktop treat each attachment as an individual item to preview or download for security reasons.

    The Preview feature lets you view them inline one-by-one, but there’s no batch preview built into Microsoft 365.

    Even the “Download All” button just zips the files — it doesn’t open them automatically.
     
     

    Possible alternatives

     

    Here are realistic ways to cut the clicks down for your colleague:

     

    1. Use Outlook Web’s “Download All” + Browser Auto-Open

     
    In Outlook Web, open the email.
    Click Download all attachments (gets them as a .zip).
    Extract the zip locally.
    Configure the OS or PDF viewer to open all selected files at once (multi-select → Enter).
    This is still two steps, but it saves dozens of clicks.
     
     

    2. Use OneDrive / SharePoint auto-preview

     

    If attachments are stored in OneDrive or SharePoint instead of emailed directly:

     
    You can open the folder in your browser and use Office Online preview — arrow-key through multiple files without new clicks per file.
     
     

    3. Use Power Automate to send all attachments to a single page

     
    Flow can trigger when an email arrives → extract all attachments → save to OneDrive/SharePoint → send the colleague a link to the folder.

    In OneDrive, Shift-click multiple files and open them all in browser tabs at once (one action, multiple opens).

     
     

    4. Browser extension workaround

     

    If your org allows browser extensions:

     
    Extensions like Multi Links (Edge/Chrome) let you drag a box around multiple attachment links and open them all in new tabs instantly.

    This works well in Outlook Web and can turn 160 clicks into 2–3.

     
     

    5. Accessibility tools

    For arthritis pain, pairing the above with speech recognition (Windows Speech Recognition or Dragon Naturally Speaking) means they could say “click all links” or “open attachments” without physical clicks.

  • Suggested answer
    Tom_Gioielli Profile Picture
    2,291 Super User 2025 Season 2 on at
    Open all Attachments on incoming Email - least number of Clicks - No external Software
    Does your security control allow for Custom PCF Controls to be used? I'm assuming you would need to develop one yourself, but there are some out there that can accomplish this and show previews of attachments.
     
     
    This one is in chinese, but appears to show a preview of all email attachments that you can easily scroll through with a single click and can handle multiple file formats. Something like that should be able to be written by a developer or your implementation partner as another possible solution. 
     
    Another option is you could write some automation that pulls email attachments directly into a SharePoint folder or a OneDrive folder, then link that folder to the email. Your colleague could then just click that link and have a SP list of records ready to review immediately.

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