Hello, I’m encountering an issue with Customer Insights while running the unify process.
Matching runs for a few minutes and then fails with the error message - Conflation: Match failed. Something went wrong. Please try again and if the problem persists contact support.
Looking at the list of tasks it appears that deduplication on the primary source runs and then something fails after this but before moving on to the next source in the list to match. I have deleted and re-created the deduplication rule with no impact on the issue.
I’ve also re-ordered the matching order after the primary record to see if the issue was the match on the secondary sources but that makes no difference either.
I’ve checked the source data for error values and see none.
The environment has worked before. We hit errors when changes to column names pushed through power query into customer insights meant that the names CI was expecting didn’t match the source. I resolved this by removing some unneeded columns that simply pass through the process untouched and duplicated columns needed for matching so that a copy with their old names existed. This resolved the initial errors we were encountering but led to the above new one.
Any suggestions on how to proceed from here?
Thanks,
Barney
Are you able to provide advice on how to resolve this issue?
