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Sending Cases to our internal system

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Posted on by DerekE

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Hi- what is the recommended approach for feeding cases created in Dynamics back into our internal activity store?

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Amit Katariya007 8,785 Super User 2024 Season 1 on at

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RE: Sending Cases to our internal system

Are they MSD Users? if yes then you can show them easily by providing the access.
DerekE 5 on at

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RE: Sending Cases to our internal system

Thinking either batch job or webhooks would probably work
DerekE 5 on at

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RE: Sending Cases to our internal system

No, there is an internal system that also captures cases, so being able to show the Dynamics cases in there so that people have visibility into them
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Amit Katariya007 8,785 Super User 2024 Season 1 on at

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RE: Sending Cases to our internal system

Hello Derek,

Do you want to redirect to the specific team depending on some criteria ?

Thank you,

Amit katariya

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