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Hey guys,
i am just configuration the marketing app and tested some Portal and Marketing App things.
I have created a basic offers page where you can subscribe to a newsletter (subscription list).
If I look in the marketing app under "marketing formular" in the tab "form submissions", all attempted submissions will be marked as "Pending".
Even those i have tested yesterday.
Can anyone help me with this issue?
Thanks a lot and best regards,
Sven lüdeke
I think I've had some similair issue.
I have solved it to give the Marketing application Services user sys admin rights.
Sorry for my late answer. Yes it has now been solved. I had to create a support ticket to Microsoft.
Hi Sluedeke - This is unexpected behavior. Please file a support ticket to help you further.
Thanks,
Eddy
Hi Erik,
Thanks for let us know that the problem has been solved.
Have your problems also been solved?
Regards,
Clofly
I have not heard anything from Microsoft support after I had a call with them yesterday and during the call it was pretty obvious the guy had no clue what he was doing.
so I have a hard time imagining they resolved the issue for me.
I think perhaps there was a big bug on Microsoft's side that affected multiple customers which they resolved now.
This issue can be solved by MS Dynamics 365 CRM support team. They can help you with an exact solution.
Regards,
Lewis
The problem has been resolved.
As sudden as the problem arised, without doing anything, it has also now been resolved without doing anyting.
Beware that you do need to go to each Marketing Form and under form submissions, select the still pending ones and 'retry submission'
I've raised a ticket with Microsoft support and have spent already 2 hours of talking with someone who barely speaks english & has no clue how CRM or the marketing module works
Yes & Yes
We installed an update to the marketing app somewhere in December and the forms worked afterwards.
I don't know if there was maybe a small update that was pushed by Microsoft without manual install?
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