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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Marketing Form Submiss...
Customer experience | Sales, Customer Insights,...
Answered

Marketing Form Submission Submission Status "Pending"

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Posted on by Sluedeke 75

Hey guys, 

i am just configuration the marketing app and tested some Portal and Marketing App things. 

I have created a basic offers page where you can subscribe to a newsletter (subscription list).

If I look in the marketing app under "marketing formular" in the tab "form submissions", all attempted submissions will be marked as "Pending".

Even those i have tested yesterday. 

Can anyone help me with this issue?

Thanks a lot and best regards,

Sven lüdeke

  • Verified answer
    Vincent Groenheijde Profile Picture
    Vincent Groenheijde 205 on at
    RE: Marketing Form Submission Submission Status "Pending"

    I think I've had some similair issue.

    I have solved it to give the Marketing application Services user sys admin rights.

  • Verified answer
    Camilla Larsson Profile Picture
    Camilla Larsson 235 on at
    RE: Marketing Form Submission Submission Status "Pending"

    Sorry for my late answer. Yes it has now been solved. I had to create a support ticket to Microsoft.

  • Suggested answer
    Eduard Brown Profile Picture
    Eduard Brown on at
    RE: Marketing Form Submission Submission Status "Pending"

    Hi Sluedeke - This is unexpected behavior. Please file a support ticket to help you further.

    Admin Support Ticket Portal

    Thanks,

    Eddy

  • Sluedeke Profile Picture
    Sluedeke 75 on at
    RE: Marketing Form Submission Submission Status "Pending"

    Yes i still have this issue

  • cloflyMao Profile Picture
    cloflyMao 25,202 on at
    RE: Marketing Form Submission Submission Status "Pending"

    Hi Erik,

    Thanks for let us know that the problem has been solved. 

    Have your problems also been solved?

    Sluedeke and Camilla Larsson

    Regards,

    Clofly

  • Erik Coppens Profile Picture
    Erik Coppens 195 on at
    RE: Marketing Form Submission Submission Status "Pending"

    I have not heard anything from Microsoft support after I had a call with them yesterday and during the call it was pretty obvious the guy had no clue what he was doing.

    so I have a hard time imagining they resolved the issue for me.

    I think perhaps there was a big bug on Microsoft's side that affected multiple customers which they resolved now.

  • Community Member Profile Picture
    Community Member on at
    RE: Marketing Form Submission Submission Status "Pending"

    This issue can be solved by MS Dynamics 365 CRM support team. They can help you with an exact solution.

    Regards,

    Lewis

  • Erik Coppens Profile Picture
    Erik Coppens 195 on at
    RE: Marketing Form Submission Submission Status "Pending"

    The problem has been resolved.

    As sudden as the problem arised, without doing anything, it has also now been resolved without doing anyting.

    Beware that you do need to go to each Marketing Form and under form submissions, select the still pending ones and 'retry submission'

  • Erik Coppens Profile Picture
    Erik Coppens 195 on at
    RE: Marketing Form Submission Submission Status "Pending"

    I've raised a ticket with Microsoft support and have spent already 2 hours of talking with someone who barely speaks english & has no clue how CRM or the marketing module works

  • Erik Coppens Profile Picture
    Erik Coppens 195 on at
    RE: Marketing Form Submission Submission Status "Pending"

    Yes & Yes

    We installed an update to the marketing app somewhere in December and the forms worked afterwards.

    I don't know if there was maybe a small update that was pushed by Microsoft without manual install?

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