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Customer experience | Sales, Customer Insights,...
Suggested Answer

Use workflow to fill in field in all existing and newly created account records

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Posted on by 15

Hi all,

I have customer who wants a certain text field to be filled in by default with the same value.

Would a workflow be the best method to fill in a field for existing AND  newly created records? 

Or would another method be more suitable?

Thanks in advance for your help

  • Suggested answer
    Ricardo Gimenez Profile Picture
    Microsoft Employee on at

    Hello,

    Based on exposed scenario, workflow would be the best option here due number of available triggers. A business rule could be an option too if you use something similar likes the following sample:

    IF
    Account Name contains data
    THEN
    Set Address 1 to "700 Michigan Ave"

    pastedimage1617290104099v1.png

    Please, reach this article for more details about Business Rule: https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/customize/create-business-rules-recommendations-apply-logic-form

    Thanks,

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