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Workflow no longer updating lookup field

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I have this workflow set up and after a upgrade it is no longer updating the county record. I can not using mapping because I need it to move backwards the update needs to be Contact Address -> Crisis Form. I'm having trouble trying to figure out a solution to get this working again.

  • Suggested answer
    Bipin D365 Profile Picture
    Bipin D365 28,964 Super User 2024 Season 1 on at
    RE: Workflow no longer updating lookup field

    Hi,

    Can you please check the scope of your workflows and try to change to organisation

    Also what is the trigger point of your workflow...

    Who is the owner of your workflow, please check of owner is disabled/security role is removed from workflow owner

  • Suggested answer
    Abdul Wahab Profile Picture
    Abdul Wahab 12,070 Super User 2024 Season 1 on at
    RE: Workflow no longer updating lookup field

    Hi Aphorist89,

    Is the process running in the background? If yes, then check the processing sessions. (Note: To see the process sessions that were completed successfully, you need to disable the option [Automatically delete completed workflow jobs (to save disk space)].)

    Can you find your process session with the status reason 'success'?

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