Hi,
We use the D365 app for outlook.
Some users have logged in with the wrong credentials when opening the D365 panel.
I have not been able to clear this login or remove it.
Due to the CRM user email and outlook email being different they are unable to track in the mailbox.
Is there a way to clear all cached logins or clear the loginsession that they can login again with the correct user?
The only way I have found so far is to reinstall the laptop but I cant do this every time this issue shows up.
I tried reinstalling office, did not help
Clearing browser cache did not help
I tried the logout from all microsoft sessions option in O365 but this only helped 1 day, afterwards the app automatically logs in with the wrong user again.
