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Customer experience | Sales, Customer Insights,...

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Adding transactional email

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Posted on by Rinkal

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Hello;

I wanted to know that how can I add transactional email in customer journey????

as I am able to see only commercial mails in customer journey.

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If you set the Journey's Minimum Consent to Transactional you will be able to send transactional messages in a journey

Its on the General tab..

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Aga M Microsoft Employee on at

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Hi Riskal,

In order to add a transactional email to the customer journey:

1) Add an email tile into a CJ.

2) Select your transactional email in the Email field on the right, or create a new transactional email by clicking "New Marketing Email" link at the bottom (see below screenshots):

I hope this helps.

Best Regards,
Aga

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