Skip to main content

Notifications

Announcements

No record found.

Community site session details

Community site session details

Session Id :
Customer experience | Sales, Customer Insights,...
Suggested answer

Adding transactional email

(0) ShareShare
ReportReport
Posted on by 90

Hello;

I wanted to know that how can I add transactional email in customer journey????

as I am able to see only commercial mails in customer journey.

  • Suggested answer
    Aga M Profile Picture
    Aga M on at
    RE: Adding transactional email

    Hi Riskal,

    In order to add a transactional email to the customer journey:

    1) Add an email tile into a CJ.

    2) Select your transactional email in the Email field on the right, or create a new transactional email by clicking "New Marketing Email" link at the bottom (see below screenshots):

    CJ_5F00_withTransactionalEmail00.PNG

    CJ_5F00_withTransactionalEmail01.PNG

    CJ_5F00_withTransactionalEmail02.PNG

    I hope this helps.

    Best Regards,
    Aga

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Adding transactional email

    If you set the Journey's Minimum Consent to Transactional you will be able to send transactional messages in a journey

    Its on the General tab..
    pastedimage1607606114527v1.png

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Announcing Our 2025 Season 1 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Vahid Ghafarpour – Community Spotlight

We are excited to recognize Vahid Ghafarpour as our February 2025 Community…

Tip: Become a User Group leader!

Join the ranks of valued community UG leaders

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 292,468 Super User 2025 Season 1

#2
Martin Dráb Profile Picture

Martin Dráb 231,287 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans