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Customer experience | Sales, Customer Insights,...
Suggested Answer

Adding transactional email

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Posted on by 90

Hello;

I wanted to know that how can I add transactional email in customer journey????

as I am able to see only commercial mails in customer journey.

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  • Community Member Profile Picture
    on at

    If you set the Journey's Minimum Consent to Transactional you will be able to send transactional messages in a journey

    Its on the General tab..
    pastedimage1607606114527v1.png

  • Suggested answer
    Aga M Profile Picture
    Microsoft Employee on at

    Hi Riskal,

    In order to add a transactional email to the customer journey:

    1) Add an email tile into a CJ.

    2) Select your transactional email in the Email field on the right, or create a new transactional email by clicking "New Marketing Email" link at the bottom (see below screenshots):

    CJ_5F00_withTransactionalEmail00.PNG

    CJ_5F00_withTransactionalEmail01.PNG

    CJ_5F00_withTransactionalEmail02.PNG

    I hope this helps.

    Best Regards,
    Aga

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