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Microsoft Dynamics AX (Archived)

Hotfix installation error

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Dynamics AX 2012 R2 CU7

I am trying to install below hotfix

KB Article Number(s): 2901696

Language: All (Global)

Platform: i386

Location: (http://hotfixv4.microsoft.com/Microsoft%20Dynamics%20AX%202012/nosp/KB2901696/6.0.1108.5855/free/469832_intl_i386_zip.exe)

Error encountered

is this right to see only database?

Hotfix1.png

Error message selecting database without "_model" as database name

"an unexpected error occurred during setup. see the log file "directory" for details.

Hotfix2.png

Error message selecting database with "_model" as database name

Hotfix3.png

The provided database instances doesnt meet the applicability requirements for this update. For more information, refer to the setup logs.

Logs error for database without "_model"

=== Loading parameters from the command line or a parameter file === 
Initializing log file: C:\ProgramData\Microsoft\Dynamics AX\Dynamics AX Setup Logs\2016-03-23 11-06-21\DynamicsSetupLog.txt
 === Starting evaluation of existing installation state === 
Evaluating installation state of Application Object Server instance 00.
MSI file: ObjectServer64.msi  Installed: False
Evaluating installation state of Application Object Server instance 01.
MSI file: ObjectServer64.msi  Installed: True
Application Object Server instance 1 has been installed with the name 01-OMGAX2012DEV.
Evaluating installation state of Application Object Server instance 02.
MSI file: ObjectServer64.msi  Installed: True
Application Object Server instance 2 has been installed with the name 02-OMGAX2012UAT.

Evaluating installation state of Application Object Server instance  03-99. Installed: all FALSE

MSI file: RetailSaltUtility64.msi Installed: False
MSI file: RetailStoreConnect64.msi Installed: False
MSI file: RetailDatabaseUtility.msi Installed: False
MSI file: RetailTransactionService.msi Installed: False
Getting known model databases from AOS configuration.
Using AxUtil to connect to database "OMGAX2012DEV" on server "OMEGADBPRD".
AxUtil.exe has issued the following errors:
The model store schema was not found in the database OMGAX2012DEV.
Using AxUtil to connect to database "OMGAX2012UAT" on server "OMEGADBPRD".
AxUtil.exe has issued the following errors:
The model store schema was not found in the database OMGAX2012UAT.
Previously Installed Component: Application Object Server (AOS) (01-OMGAX2012DEV)
Previously Installed Component: Application Object Server (AOS) (02-OMGAX2012UAT)
Previously Installed Component: Client
Previously Installed Component: Enterprise Portal (EP)
Previously Installed Component: .NET Business Connector
Previously Installed Component: Debugger
Previously Installed Component: Enterprise Portal developer tools
Previously Installed Component: Reporting tools


=== Checking parameters ===
Property InstallPath set to: 'C:\Program Files\Microsoft Dynamics AX\60'
Property InstallPath32Bit set to: 'C:\Program Files (x86)\Microsoft Dynamics AX\60'


=== Starting UI phase ===
Property AcceptLicenseTerms set to: '1'
Property InstallOtherModelDatabase set to: '0'
Property InstallOtherModelDatabase set to: '1'
Calling AxUtil to get list of installed models.
Using AxUtil to connect to database "OMGAX2012UAT" on server "OMEGADBPRD".
Exception: System.ArgumentNullException

Message: Value cannot be null.
Parameter name: collection

FullText: System.ArgumentNullException: Value cannot be null.
Parameter name: collection
at System.ThrowHelper.ThrowArgumentNullException(ExceptionArgument argument)
at System.Collections.Generic.List`1..ctor(IEnumerable`1 collection)
at Microsoft.Dynamics.Setup.DatabaseSqlModel.DatabaseSqlModelInstanceCommon.GetInstalledModels()
at Microsoft.Dynamics.Setup.DatabaseSqlModel.DatabaseSqlModelInstanceUpdate.GetApplicableModels()
at Microsoft.Dynamics.Setup.DatabaseSqlModel.DatabaseSqlModelInstanceUpdate.IsUpgradeable()
at Microsoft.Dynamics.Setup.Pages.S1050SelectDatabaseInstances.AddDatabaseInstance(String server, String database)
at System.Windows.Forms.Control.OnClick(EventArgs e)
at System.Windows.Forms.Button.OnMouseUp(MouseEventArgs mevent)
at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.ButtonBase.WndProc(Message& m)
at System.Windows.Forms.Button.WndProc(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

==== Setup encountered an unhandled exception and could not be completed. For details see the previous messages in the log.

*This post is locked for comments

I have the same question (0)
  • Verified answer
    André Arnaud de Calavon Profile Picture
    301,075 Super User 2025 Season 2 on at

    Hi AXnewbie,

    The hotfix you have downloaded is not created for AX 2012 R2, but for AX 2012 RTM. So it is not compatible and you cannot install this fix.

    If you have certain problems try to find a hotfix on LCS issue search, but select the option that you only want to have results for  AX2012 R2.

  • Community Member Profile Picture
    on at

    Hi André

    It's provided by third party

    I am just in-charge for installing

    can you guide me on how to verify if it's RTM or for my version or other version? we are running 2012 R2 CU7

    I believe I have lots hotfix to install in future

    we are not going to R2 CU8, just getting specific hotfix for certain issues, thanks.

  • Verified answer
    André Arnaud de Calavon Profile Picture
    301,075 Super User 2025 Season 2 on at

    Hi,

    On Lifecycle services you can use the Issue search functionality and type the KB number as search keyword. Then you are able to find details for which versions a fix is created. Sometimes with the same KB number there are fixes for multiple AX 2012 versions. You can then verify the delivered hotfix.

    If you don't have access on LCS, you can also use the next link to verify the version details by showing more information.

    https://support.microsoft.com/en-us/hotfix/kbhotfix?kbnum=2901696&kbln=en-us

    You can replace the kbnum value in the url to get details about other hotfixes.

  • Community Member Profile Picture
    on at

    Hotfix-1.png

    Hi André,

    Seems like the hotfix I am looking for does not have any version for CU7, from the link you sent, it shown that it only have RTM version

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