web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Service | Customer Service, Contact Center, Fie...
Suggested Answer

I have to view my Asset in Work order Resolution. How can I Make a relationship.

(0) ShareShare
ReportReport
Posted on by 186

In my Work Order Resolution View I have to show Customer asset in that how can I do that.

  • Community Member Profile Picture
    on at

    Hello,

    I'm not sure what you want to achieve.  Actually, Work Order Resolution has a many-to-one relationship with Customer asset.

    Please see the below screenshot:

    pastedimage1635497982161v1.png

    Do you want to automatically generate the Customer asset in the Work Order Resolution which is the same as the Primary Customer Asset in Work Order you selected?

  • James_Oliver Profile Picture
    186 on at

    Hello Steve,

    Yes Exactly I want to automatically generate the Customer asset in the Work Order Resolution which is the same as the Primary Customer Asset in Work Order.

    Thanks

  • Suggested answer
    Community Member Profile Picture
    on at

    Hi,

    You could create a workflow to achieve this:

    1.create a workflow whose entity is work order resolution:

    pastedimage1635735819422v1.png

    2. check Record is created and Record fields change

    pastedimage1635735863852v2.png

    pastedimage1635735911181v3.png

    3. set the Customer Asset value:

    pastedimage1635735974643v4.png

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Season of Sharing Community Challenge Winners!

Congratulations to our community stars!

Women in Power Builds Momentum

Expanding mentorship, skilling, and AI innovation

Congratulations to the August Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Service | Customer Service, Contact Center, Field Service, Guides

#1
Travis South Profile Picture

Travis South 54

#2
11manish Profile Picture

11manish 33 Super User 2026 Season 2

#3
Syed Aqib Raza Profile Picture

Syed Aqib Raza 31

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans