How to Get Manager Details from Azure AD and update in Dynamics CRM using MS Flow?

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Posted on by Shravya Puchalapalli

Hi All,

I need to retrieve all the Users in Dynamics without a Manager (OOB field - A lookup to User), get the Manager details of those Users from Azure AD and update the Manager details in Dynamics CRM using Microsoft Flows.

2 scenarios :

a) When the User contains Manager in AAD - Flow runs successfully

b) When the User doesn't contain Manager in AAD - Flow fails and terminates the execution.

I have tried Error handling by having the steps configured after success and failure of Get Manager, but the Flow terminates.

0246.Update-Manager-in-D365.PNG

Count of Users Without a Manager is configured to run on failure of Get Manager and Update Manager Details is configured to run on success of Get Manager.

(The count of records without a Manager in AAD is huge and hence updating Manager for the Users in AAD is not preferable.)

Let me know if there is a fix to the above.

Thanks & Regards,

Shravya P

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StefanS365 3,573 Most Valuable Professional on at

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RE: How to Get Manager Details from Azure AD and update in Dynamics CRM using MS Flow?

Hi Shravya,

I wrote a blog post about a solution for this with Flow:

User attribute values lost in synchronization > Flow to the rescue: Manager

The error is "by design": Known Issues and Limitations

So the Flow will fail when missing Manager for user, but will continue to run until all active users are checked.
This works for me ;-)