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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Users receive timely n...
Customer experience | Sales, Customer Insights,...
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Users receive timely notifications when they follow Accounts, Contacts, Leads, or Opportunities

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Posted on by SS-04122157-0 13
I'm looking to set up notifications in our CRM system to alert users whenever there are updates to records they're following. Specifically, I want users to receive real-time notifications when changes occur to any Accounts, Contacts, Leads, or Opportunities they've chosen to follow. How can I configure this notification system
Categories:
Dynamics 365 Sales
Microsoft Dynamics CRM
  • Suggested answer
    Amit Katariya007 Profile Picture
    Amit Katariya007 10,203 Super User 2025 Season 1 on at
    Users receive timely notifications when they follow Accounts, Contacts, Leads, or Opportunities
    Below article will help you to enable Activity feed rules for different entities.
     
  • SS-04122157-0 Profile Picture
    SS-04122157-0 13 on at
    Users receive timely notifications when they follow Accounts, Contacts, Leads, or Opportunities
    @Amit Katariya007 I am trying the Activity Feeds method now but, I am unable to get any notifications when they follow Accounts, Contacts, Leads, or Opportunities. Can you help me on this and is it possible to create a new Activity Feeds/Rule
  • Suggested answer
    Amit Katariya007 Profile Picture
    Amit Katariya007 10,203 Super User 2025 Season 1 on at
    Users receive timely notifications when they follow Accounts, Contacts, Leads, or Opportunities
    To set up a notification system in Dynamics 365 CRM to alert users of updates to records they follow, you can use a combination of Following, Power Automate, and In-app Notifications. Here's a step-by-step guide:
     
    A. Enable Record Following
    Ensure that users can follow records:
    Navigate to Settings > Administration > System Settings.
    Under the General tab, make sure the "Enable following in Activity Feeds" option is enabled.
     
    B. Use Power Automate for Real-Time Notifications
    You can configure a Power Automate flow to send real-time notifications when changes occur to specific entities.
     
    Steps to Create the Flow:
    1. Create a Flow in Power Automate:
    Go to Power Automate and create a new flow.
    Choose the When a row is modified trigger for Dataverse.
     
    2. Select Entities to Monitor:
    In the trigger, specify the entities you want to monitor (e.g., Accounts, Contacts, Leads, Opportunities).
     
    3. Filter Changes for Followed Records:
    Add a condition to check if the modified record is being followed by the user. This can be achieved using the Follow entity in Dataverse.
    Query the Follow table to find users following the record and match it to the triggering user.
     
    4. Send Notifications:
    Use the Send an in-app notification or Send an email notification action to alert users.
    In-app Notification: Configure it to display the record name, type of change, and a link to the record.
    Email Notification: Customize an email with the details of the change.
     
    5. Customize Notification Content:
    Include dynamic content in the notification, such as:
    Record Name
    Changed fields and their values
    A direct link to the record.
     
    6. Test the Flow:
    Make updates to a test record and verify that the appropriate users receive notifications.
     
     
    C. Advanced Options (Optional)
    For more advanced scenarios, consider:
    Custom Plugins or Workflows: If you need complex logic, a plugin can be used to monitor record changes and push notifications to users.
     

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