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How can I unapply credits to open invoices? I need to unapply the credits so that I can void an open invoice.
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You would have to void the credit memo first. Void the open invoice and re-enter the credit memo.
The system won't let me void the credit memo because it has been fully applled
I was able to void the credit memos but they are still showing as applied to open invoices. How can I now void the open invoices which have credits attached?
What version of GP?
I'm not sure, I know it's not 2013, I think we are waiting to upgrade to the 2010 version?
Did you voided the credit memo which applied to the open invoices?
I did void the credit memo yet there are still credits applied to the open invoices which still have a remaining balance to be paid
For this case you need to create a dummy invoices to fully applied the credit memo. After fully applied the credit memo, void the same in Void Historical Transaction window(Transaction-->Purchasing-->Void Historical Transaction). After voided this credit memo, the applied documents(all applied invoices with including your dummy invoice) for this credits will move to open status. Finally, open the void open transaction window to void the dummy invoices and whatever invoices you need to void for this credits.
Hope this helps!!!
The credits were fully applied. I was able to void the credit memos in GP but the open invoices still have the credits attached. I am not able to void the open invoices because the credit memos are still showing up even though I voided them and they are not visible anywhere but in the history. Why are the open invoices still showing the credits?
You might need to be more specific. I described a one credit memo fully applied to one invoice situation. Are there multiple credits applied to the invoice? Or is the invoice partially paid? Needing to void payments likely changes the answer to the question. To void the invoice you would need the original amount and the unapplied amount of the invoice to be equal.
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