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Hi All,
Can anyone please elaborate the purpose of internal and external comments field in Timesheet for PSA?
In short, Internal comments are for Internal team members to elaborate more about the work done and does not go out to client.
External comments are mainly the comments for clients and can be shared with the clients. We can put sophisticated comments there to be shared with client.
You can refer to the examples shared by Matthew Lazowski below.
Example 1:
Internal comment: 'John usked me to dploy the slution to Prod at 10pm on Saturday! I finishd on Sunday 3am!!!. It was a nightmre.'
External comment 'Planned deployment to Production'.
Example 2:
Internal comment: 'I am only recording 4h. Actually I traveled for 6h.'
External comment 'Travel'
Example 3:
Internal comment: 'John, Anna and Martina'
External comment 'Lunch - 3 people'
External comment is often used in the detailed list of time entries/actuals/invoice line details included with the invoice. I hope it helps.
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