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Dynamics 365 Community / Forums / Field Service forum / Cannot convert a Produ...
Field Service forum

Cannot convert a Products listed in a work order to Customer Assets

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Posted on by pandeysuyash 59

Hello,

I am having trouble using the out of the box feature (Automatically) Convert to Customer Assets.

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/create-inventory-adjustment

I have completed the work order BFP, the status of work order is Complete - Posted and the the field 'Convert to Customer Asset' is set to yes. 

Help!!

Thanks in advance,

Kind Regards,

Suyash 

Categories:
Field Service
  • pandeysuyash Profile Picture
    pandeysuyash 59 on at
    RE: Cannot convert a Products listed in a work order to Customer Assets

    thanks ... it worked.

  • pandeysuyash Profile Picture
    pandeysuyash 59 on at
    RE: Cannot convert a Products listed in a work order to Customer Assets

    Hi Shayan,

    Still doesnt work. Nevertheless, I update the line status to used and tried again. Nothing.

    Thanks,

    Kind Regards,

    Suyash Pandey

  • Verified answer
    Shayan Soheili Profile Picture
    Shayan Soheili 940 on at
    RE: Cannot convert a Products listed in a work order to Customer Assets

    Hello Pandeysuyash,

    Is Line Status in WO set to Estimated?

    Regards,

    Shayan

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