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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Is it possible to add ...
Customer experience | Sales, Customer Insights,...
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Is it possible to add Marketing to Customer Engagement?

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Posted on by OllyMUK 305

Hi all

We have Customer Engagement and there are two of us who need the features of the Marketing app. Is it possible to add Marketing to Customer Engagement, if so, is it then possible to license only the users that need that functionality?

Olly

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    d_radulova Profile Picture
    d_radulova 2 User Group Leader on at
    RE: Is it possible to add Marketing to Customer Engagement?

    Hi @OllyMUK ,

    As per the docs – “Marketing is licensed per instance, with each instance priced according to the number of marketing contacts stored in your database. Marketing contacts only include those that you engage with marketing activities such as emails, landing pages, forms, LinkedIn integration, events, and surveys.” It is not  licence-d  based on how many users are using the marketing app. 

    The best reference for all licensing question is:

    Pricing model - https://dynamics.microsoft.com/en-gb/marketing/overview/

    Marketing contacts overview - https://docs.microsoft.com/en-gb/dynamics365/marketing/purchase-setup

    Thanks,

    -DD

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