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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Billing services / spe...
Service | Customer Service, Contact Center, Fie...
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Billing services / spended time

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Posted on by SwissMountains 25

Times used for tickets (telephone calls, meetings, etc.) should be charged to the customer. The service is not based on an SLA. - Which best practice approach is followed here? How are the services rendered created as an invoice in Customer Sales?

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    Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    RE: Billing services / spended time

    Hi SwissMountains,

    The tickets you mentioned is case entity?

    If so, it will create a special activity called "case resolution" that will have this value when resolving a case.

    pastedimage1667554227143v1.png

    The billable time and total time on the case is defaulted to a sum of the duration of the completed activities associated with the case. 

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