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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Log and report on logi...
Service | Customer Service, Contact Center, Fie...
Suggested answer

Log and report on login and logout time for customer service operator

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Posted on by Umer Javed 180

Hi,

 

We have a requirement to log in the system the login and logout time for the operator... I wonder if there is an easy way to achieve this?  I guess Audit will tell when user accessed the system but something not easy to report on...

 

Any thoughts on above?

Thanks

  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Log and report on login and logout time for customer service operator

    Hi partner,

    You should use XrmToolBox plugin named User Audit Viewer

    (https://www.xrmtoolbox.com/plugins/BDK.XrmToolBox.UserAuditViewer/ ),this will give you access time of users.

    (1)Before doing there steps, you need check ‘Audit user access’ in System Settings.

    pastedimage1602818176368v5.png

    (2) Download XRM ToolBox:https://www.xrmtoolbox.com/

    (3) Once you have downloaded and installed it, then connect to you crm environment.

    Insert organization url and passward, you can connect successfully.

    pastedimage1602818096829v2.png

    (4) Go library to install User Audit Viewer.

    pastedimage1602818125955v3.png

    (5) Go tools to select it and edit it, you can export results in this page.

    pastedimage1602818143874v4.png

    Also, if you want to more ways to achive it, you can refer following link:

    https://nishantrana.me/2020/05/22/get-users-last-logon-time-in-dynamics-365/

    Regards,

    Leah Ju

    Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.

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