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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Activities Associated ...
Service | Customer Service, Contact Center, Fie...
Answered

Activities Associated with Case when case resolved

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Posted on by Jean M. 48
Hello!

We have a custom button to close a case. How could we show this pop-up message whenever there are still open activities associated to the case? Which action or OOTB script should we incorporate to our custom button?

  • Verified answer
    Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    Hi Partner,
    I checked original resolve case button through the ribbon workbench tool:
    Maybe you can check this web resource and this function:
    $webresource:Service/Incident/Ribbon/Incident_ribbon_library.js
    CrmService.IncidentRibbon.CommandBarActions.resolve
    I hope you can mark my answer verified if it is helpful! If you have any questions, please feel free to contact me.
    Regards,
    Leah

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