Activities Associated with Case when case resolved

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Posted on by Jean M.

Hello!

We have a custom button to close a case. How could we show this pop-up message whenever there are still open activities associated to the case? Which action or OOTB script should we incorporate to our custom button?

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Leah Ju Microsoft Employee on at

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Activities Associated with Case when case resolved

Hi Partner,

I checked original resolve case button through the ribbon workbench tool:

Maybe you can check this web resource and this function:

$webresource:Service/Incident/Ribbon/Incident_ribbon_library.js

CrmService.IncidentRibbon.CommandBarActions.resolve

I hope you can mark my answer verified if it is helpful! If you have any questions, please feel free to contact me.
Regards,
Leah