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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / GP 2013: How do I unlo...
Microsoft Dynamics GP (Archived)

GP 2013: How do I unlock a user?

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Posted on by scplimited 5

It seems like someone tried to log in to GP but unintentionally using someone else's username (because they forgot to change it) thus locking out their account after x amount of failed attempts.

How do you go about unlocking the locked user's account to get them back in again? I couldn't easily find out how to do it.

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  • Verified answer
    soma Profile Picture
    soma 24,410 on at

    We have faced issue many times. Please have a look on below my blog.

    dynamicsthoughts.wordpress.com/.../how-to-unlock-user-idaccount-in-dynamics-gp

    Hope this helps!!!

  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Hi Zeph,

    please make sure the following steps to be configured as shown below.

    1) Go to Tools --> Utilities --> System --> User Activity and then Delete the User who is locked out.

    If this doesn't work out

    2) Go to SQL, Run the script below in DYNAMICS Database

    DELETE FROM SY00800 WHERE USERID = 'XXX'

    ---Replace XXX with the User ID

  • scplimited Profile Picture
    scplimited 5 on at

    Thanks I got it resolved.

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