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Dynamics 365 Community / Forums / Microsoft Dynamics NAV (Archived) / Trust relationship bet...
Microsoft Dynamics NAV (Archived)

Trust relationship between the primary domain and the trusted domain failed

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Posted on by Community Member

We have a trust in place between two domains.

The physical link between the two domains was severed, but the trust relationship was left in place.

Now when I access the "users" page in the administration tab, I receive the above error.  

Trust relationship between the primary domain and the trusted domain failed

We are using Microsoft Dynamics NAV 2015

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  • Verified answer
    Community Member Profile Picture
    Community Member on at

    I found a fix.  I had to open the database, and expand the table: Users,  (not in any company, below all the companies)  delete ALL records to the old domain so that it doesn't get referenced.  Would be curious if the conditional forwarder were deleted if that would serve as well.    Then restart the NAV service tier and proceed.   User setup is a different table that doesn't have SID's referenced so that is no worry.

  • Community Member Profile Picture
    Community Member on at

    I am seeing a similar error. NAV 2013. When going into the IT Administration, General, Users tab. Steps that have been tried:

    Rejoined server to domain, added the user logging in with Enterprise admin rights and restarted services. No luck. Is there a log for NAV that will explain or any thoughts on next steps? Thank you.

  • Verified answer
    Community Member Profile Picture
    Community Member on at

    Hi,

    you need to delete the required user from user table and add it again.

  • Suggested answer
    MBrodie1979 Profile Picture
    MBrodie1979 20 on at

    Hi John

    I solved this by adding a filter to the user list page 9800 OnOpenPage trigger:

    If the users causing trouble were name like so:

    UNWANTEDDOMAIN\Bob

    UNWANTEDDOMAIN\Ralph

    Add code as below:

    SETFILTER("UserName",'<>*UNWANTEDDOMAIN*');

  • Community Member Profile Picture
    Community Member on at

    This worked for me, thanks

  • Community Member Profile Picture
    Community Member on at

    We had the same problem, upon troubleshooting found something interesting.

    look in eventlogs--> system --> from source will be netlog error type.

    would contain info something like this.

    This computer was not able to set up a secure session with a domain controller in domain XXXXXdue to the following:

    this usually happens when your application server has connectivity issue with DNS server. when you make DNS join issue will be resolved.

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