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Dynamics 365 Community / Forums / Supply chain | Supply Chain Management, Commerce / D365 F&O Call cent...
Supply chain | Supply Chain Management, Commerce
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D365 F&O Call center Shipping Threshold discounts use

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Posted on by KishoreGajula 50 User Group Leader

Hi All,

I am setting up discounts in D365 F&O Call center. I am unable to achieve Shipping threshold discount applied on to a Sales Order(Call center). I have gone through the Microsoft docs (https://docs.microsoft.com/en-us/dynamics365/commerce/retail-shipping-discount). The content at the last paragraph states "These discounts will also be available for call center orders in a future release of the app. ".

Did any one able to achieve Shipping threshold discount on Call center Sales orders? Or which release Call center orders will be available to use Shipping threshold discounts? 

Currently I am working on 10.0.15 ( Update39 (7.0.5816.35651) ). Any help is appreciated.

Thanks

Kishore

  • Suggested answer
    OriolMachin Profile Picture
    OriolMachin on at
    RE: D365 F&O Call center Shipping Threshold discounts use

    Hello Kishore,

    I just set this up in my 10.0.15 Demo environment, and can confirm the shipping threshold discount is working with call center.

    I followed the following documentations:
    Configure call center delivery modes and charges - Commerce | Dynamics 365 | Microsoft Docs

    Shipping discount overview - Commerce | Dynamics 365 | Microsoft Docs

    With the Discount Disabled you can see the charge shows up on the order summary:

    pastedimage1612560137076v1.png

    pastedimage1612560167470v2.png

    With the Discount enabled, the charge does not show up since I have the discount set to 100% off:

    pastedimage1612560288513v3.png

    pastedimage1612560358092v4.png

    Best Regards,

    Oriol Machin
    Support Engineer / Microsoft Dynamics 365 Commerce
    North America Customer Services and Support

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