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I want to sync the agent's presence on omnichannel with CTI system.
But, I can't find the table of it.
If anyone knows how to implement this, please let me know.
Hi ymochi,
I'm unfamiliar with CTI. But you could find this table here:
In the new UI:
In the classic interface:
And you could update it with Web API:
msdyn_presence Entity Reference | Microsoft Docs
Use the Microsoft Dataverse Web API (Dataverse) - Power Apps | Microsoft Docs
I think currently there are no APIs available for the same.
We can set the default presence on the system user record but that would be the presence value when he logins to the system.
System User > Omnichannel Tab (User Form)> Default Presence Field
We have this blog.thoughtstuff.co.uk/.../ but it for team's presence.
We could try this now -
docs.microsoft.com/.../microsoft-ciframework-v2
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