Share
Report
22Hi
We are reaching out to this community to see if anyone has experience in migrating (technically a cutover) Customer Insights- Journeys from one Tenant to another.
Background
We are migrating our CRM and Customer Insights - Journeys from one tenant to another as a result of our business being aquired. The destination tenant does not currently utilise D365. We are finding the migration of Customer Insights Journeys to be problematic as much of the 'info' that is held in CIJ is not in Dataverse, and therefore is migrated using a separate process. Customer documentation does spell out some things that are not migrated and need to be manually re-created, and some of the manual steps that need to be taken to get up and running again, but it appears that not all the steps are documented, and perhaps it is more based on the Outbound Marketing product that Real Time Journeys. Because the documentation is light we are facing the challenge of doing this by trial and error which is not ideal.
Requested
If anyone has any experience with a recent (post Sept 23 changes) migration of CIJ, I would really appreciate any advice, learnings, steps or insights that you can share.
Categories:
All responses (
Answers (
