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Customer Insights - Journeys forum
Answered

Do not reply functionality

Posted on by 4
Hello everyone,

We're looking to configure Dynamics 365 Customer Insights - Journey in a way that prevents customers from replying directly to the emails we send out. This should be done in /realtime/
 
Does anyone know if this is achievable, and if so, could you please provide guidance on how to set it up?

Thank you!
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  • Fiona_Tiernan Profile Picture
    Fiona_Tiernan 258 on at
    Do not reply functionality
    Hi Martin,

    No problem - I see Cui has provided a screenshot below which outlines how you can navigate to this - under the Settings area in your email.

    Kind regards,
    Fiona

     
  • Verified answer
    Cui Hao Profile Picture
    Cui Hao on at
    Do not reply functionality
    Hi,

    The first image below shows this setup.


    The second image proves that the email address used for replying to emails uses the reply email address from the first image.


    Best Regards,
    Hugh Cui
  • Do not reply functionality
    @Fiona: Thanks for the answer. This is what I am looking for. Where in the settings area do I find this?
  • Verified answer
    Fiona_Tiernan Profile Picture
    Fiona_Tiernan 258 on at
    Do not reply functionality
    Hi Martin,

    When you say 'replying directly', do you mean restricts the recipient from responding to the email address that the email appears to have been sent from, or restricts from responding at all? If the first option, Customer Insights - Journeys does enable you to choose the respond to email address in the Settings area, which can be different from the 'From email':

     
     
    If this answer was helpful, please consider marking it as verified. Any questions please let me know, and I will try my best to answer them.

    Kind regards,
    Fiona
     

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