Do not reply functionality

(1) Share

Report

Posted on by Martin Guldbrandsen

Hello everyone,

We're looking to configure Dynamics 365 Customer Insights - Journey in a way that prevents customers from replying directly to the emails we send out. This should be done in /realtime/

Does anyone know if this is achievable, and if so, could you please provide guidance on how to set it up?

Thank you!

All responses (4)

Answers (2)

Fiona_Tiernan 384 Super User 2025 Season 1 on at

Like (0)

Report

Do not reply functionality

Hi Martin,

No problem - I see Cui has provided a screenshot below which outlines how you can navigate to this - under the Settings area in your email.

Kind regards,
Fiona
Verified answer

Cui Hao on at

Like (0)

Report

Do not reply functionality

Hi,

The first image below shows this setup.

The second image proves that the email address used for replying to emails uses the reply email address from the first image.

Best Regards,
Hugh Cui
Martin Guldbrandsen 4 on at

Like (1)

Report

Do not reply functionality

@Fiona: Thanks for the answer. This is what I am looking for. Where in the settings area do I find this?
Verified answer

Fiona_Tiernan 384 Super User 2025 Season 1 on at

Like (0)

Report

Do not reply functionality

Hi Martin,

When you say 'replying directly', do you mean restricts the recipient from responding to the email address that the email appears to have been sent from, or restricts from responding at all? If the first option, Customer Insights - Journeys does enable you to choose the respond to email address in the Settings area, which can be different from the 'From email':

If this answer was helpful, please consider marking it as verified. Any questions please let me know, and I will try my best to answer them.

Kind regards,
Fiona