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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Schedule Board: Bookin...
Service | Customer Service, Contact Center, Fie...
Suggested Answer

Schedule Board: Booking tooltip view output differ for Hourly vs Monthly

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Posted on by CU30040326-0 12
I'm trying to customize the Booking tooltip view on the schedule board to show some additional values. I was able to do so on Monthly view but the same is not reflected on the Hourly view. I noticed two different:
1. Booking tooltip view configuration is not uniform for Hourly vs Daily/Weekly/Monthly.
2. The tooltip on Daily/Weekly/Monthly shows Booking record while the Hourly shows Resource Requirement record.
 
How do I configure the Hourly tooltip view?
 
 
 
Categories:
Dynamics 365 Field Service
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  • Suggested answer
    Anupam.Khasia Profile Picture
    Anupam.Khasia 183 Super User 2026 Season 1 on at
    Hello ,
     
    You can only change Hourly view Tooltips and not others. Please see below.
     

    Booking tooltips view

    Select the system view that dictates the fields displayed when hovering your mouse over a booking. This setting only affects the hourly view of the schedule board.

     

    https://experience.dynamics.com/ideas/idea/?ideaid=e0372e2a-907a-eb11-8fed-0003ff45e089

     

    Thanks

    Anupam

  • Tom_Gioielli Profile Picture
    Tom_Gioielli 3,086 Super User 2026 Season 1 on at
    @Anupam.khasia is correct. It's been a frustration at times for myself and clients that we can't customize items outside of the hourly view, which causes issues for organizations that do Work Orders which span multiple days.

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