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Service | Customer Service, Contact Center, Fie...
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Utilizing Min, Max, Range values for fields

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Posted on by 89

Hi.  I have a number of products in our CRM (over 100 products)


These products have QC reviews.

There are 13 categories the products can be reviewed on. 

Each category per each product has unique values.  

For instance, Product A on the category of "Handling Damage" has the following:

<2% Acceptable, 2% - 4.9 % Borderline, >5% Fail.

Product B for the category of "Handling Damage" has the following:

<1% Acceptable, 1% - 3% Borderline, <3.01% Fail.

All of our reports are going to be compiled on the basis of Acceptable, Borderline and Fail, to account for the different values within each product.

Each QC is an record in a separate entity, that references the product.(Many QC records to one Variety.)

I want to make the categories unique values available to the person who is inputting the data, as a guide, so they understand which label to choose.
Can I get some recommendations for how this can be done?  Thank you!

  • unicorn_tech Profile Picture
    unicorn_tech 89 on at
    RE: Utilizing Min, Max, Range values for fields

    HI Leo, let me answer your questions.

    1) QC is quality control.

    3) (I'm answering 3 first, it will help.)  Parent category of handling damage.  Child categories are acceptable, borderline and fail.  The problem is that the values per product differ in determining the child category.  For example, Above 5 is "Acceptable" for Product A in Handling damage, but "Fail" for Product B in Handling Damage.

    2) We want to store the unique values of the child category criteria per parent category on the product page.  We want these criteria avialable as guidelines in the QC entity, when the product has been chosen for review.

  • LeoAlt Profile Picture
    LeoAlt 16,331 Moderator on at
    RE: Utilizing Min, Max, Range values for fields

    Hi partner,

    Could you share more details about the following points?

    1.what dose the QC mean? Quick Create or some other thing?

    2.What's the final data do you want the user to fill in in product? Category or other field?

    3.Do you mean you have a parent category named "Handling Damage" and it has some child categories named "Acceptable, Borderline and Fail"?

    Regards,

    Leo

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