Resolution Plug-in issue case Entity

(0) Share

Report

Posted on by Community Member

Hi All,

I am using the Dynamic 365 customer services App online. Today I have created first plugin and registered in sandbox instance for capture and store resolution on case entity using below article.

http://missdynamicscrm.blogspot.com/2015/02/capturing-and-storing-case-resolution-case-entity-CRM.html

But getting this error "an unexpected error occurred from isv code". Kindly suggest me for issue.

Thank you

vetrivel G

I have the same question (0)

All responses (17)

Answers (2)

Verified answer

a33ik 84,331 Most Valuable Professional on at

Like (1)

Report

Hello,

Based on what you demonstrate I assume you have exception happening in the plugin.

My recommendation - learn on how to debug plugins, debug the plugin and fix the code.

Following video demonstrates how you can debug the plugin - www.youtube.com/watch

Good luck.

Was this reply helpful? Yes No
Community Member on at

Like (0)

Report

Hi All,

Thank you for your promote response. I debugged plug in found error below. Now I can able to resolve case and stored information case entity. But Here few more question regarding this issue. kindly help me for this.

1. Can keep plugin profiler solution in sandbox instance. If yes what about production instance.

2. if small code changes in plug in means every time unregistered plugin and register again CRM any alternative way is there?

Debug Error

Stored Resolution into case Entity

Thank you

vetrivel G

Was this reply helpful? Yes No
Verified answer

a33ik 84,331 Most Valuable Professional on at

Like (0)

Report

Hello,

Seems that approach described in the article doesn't work anymore.

My recommendation - you can build plugin that handles Resolve message of the case in pre-mode. As an example you can check this post - community.dynamics.com/.../plugin-when-a-case-incident-is-resolved-in-crm-2013

Good luck.

Was this reply helpful? Yes No
Community Member on at

Like (0)

Report

Hi All,

Im facing user unhanded exception while resolving case. Kindly needfully

Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=9.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: Since case is resolved and read-only, only these attributes are updatable : "ownerid", "owneridyominame", "owneridtype", "owninguser", "statecode", "statuscode", "modifiedon", "modifiedby", "modifiedonbehalfby", "owningbusinessunit" , "processid". If you need to edit other fields, please reactivate the case.

Detail: <OrganizationServiceFault xmlns="">schemas.microsoft.com/.../Contracts" xmlns:i="">www.w3.org/.../XMLSchema-instance">
<ActivityId>00000000-0000-0000-0000-000000000000</ActivityId>
<ErrorCode>-2147220970</ErrorCode>
<ErrorDetails xmlns:a="">schemas.datacontract.org/.../System.Collections.Generic">
<KeyValuePairOfstringanyType>
<a:key>CallStack</a:key>
<a:value i:type="b:string" xmlns:b="">www.w3.org/.../XMLSchema"> at Case_Resolution.CaseResolution.Execute(IServiceProvider serviceProvider)
at PluginProfiler.Library.PluginAppDomainProxy.ExecuteCore(Stopwatch watch, ProfilerExecutionReport report, Object instance, Object executionParameter)
at PluginProfiler.Library.AppDomainProxy.Execute(ProfilerExecutionConfiguration configuration, ProfilerExecutionReport report)</a:value>
</KeyValuePairOfstringanyType>
</ErrorDetails>
<HelpLink i:nil="true" />
<Message>Since case is resolved and read-only, only these attributes are updatable : "ownerid", "owneridyominame", "owneridtype", "owninguser", "statecode", "statuscode", "modifiedon", "modifiedby", "modifiedonbehalfby", "owningbusinessunit" , "processid". If you need to edit other fields, please reactivate the case.</Message>
<Timestamp>2020-04-29T08:22:05.2590843Z</Timestamp>
<ExceptionRetriable>false</ExceptionRetriable>
<ExceptionSource i:nil="true" />
<InnerFault i:nil="true" />
<OriginalException i:nil="true" />
<TraceText i:nil="true" />
</OrganizationServiceFault>

Thank you

vetrivel G

Was this reply helpful? Yes No
a33ik 84,331 Most Valuable Professional on at

Like (0)

Report

The reason is written in "Message". Here it is:

Since case is resolved and read-only, only these attributes are updatable : "ownerid", "owneridyominame", "owneridtype", "owninguser", "statecode", "statuscode", "modifiedon", "modifiedby", "modifiedonbehalfby", "owningbusinessunit" , "processid". If you need to edit other fields, please reactivate the case.

I provided the way on how to implement your scenario in my previous reply.

Was this reply helpful? Yes No
Community Member on at

Like (0)

Report

Hi Andrew,

In that only code is there, There is no steps. If I can follow above articles. Can store resolution in case Entity.

what are the fields I need create in case Entity. Kindly needful.

Thank you

Vetrivel G

Was this reply helpful? Yes No
Suggested answer

a33ik 84,331 Most Valuable Professional on at

Like (1)

Report

You can use same fields that you created before and access data you need from "insidentresolution".

Was this reply helpful? Yes No
Suggested answer

ZeeshanGhause on at

Like (0)

Report

Hi Partner!

Case is already resolved (then it become read only)and you are trying to update that resolved case so it is not supported okay.

First of all you have to reactivate that case and then you can update that case and after that resolve/close that case that's it

Follow this simple steps

community.dynamics.com/.../updating-resolved-cases-in-dynamics-365

Regards,

Zeeshan

Was this reply helpful? Yes No
Community Member on at

Like (0)

Report

Hi Andrew,

I have tired below code it's through same error. No changes. any alternative way is there.

Plugin Code

using System;
using System.Collections.Generic;
using System.Linq;
using System.Text;
using System.Threading.Tasks;
using System.ServiceModel;
using Microsoft.Xrm.Sdk;
using Microsoft.Xrm.Sdk.Query;

namespace CaseResolution
{
public class Resolution : IPlugin

{
public void Execute(IServiceProvider serviceProvider)
{
// Obtain the execution context from the service provider.
IPluginExecutionContext context = (IPluginExecutionContext)
serviceProvider.GetService(typeof(IPluginExecutionContext));

if (context.InputParameters.Contains("IncidentResolution"))
{
Entity incidentResolution = (Entity)context.InputParameters["IncidentResolution"];
Guid relatedIncidentGuid = ((EntityReference)incidentResolution.Attributes["incidentid"]).Id;
DateTime actualEnd = DateTime.Now;
if (incidentResolution.Contains("actualend"))
{
actualEnd = (DateTime)incidentResolution.Attributes["actualend"];
}
// Obtain the organization service reference.
IOrganizationServiceFactory serviceFactory = (IOrganizationServiceFactory)serviceProvider.GetService(typeof(IOrganizationServiceFactory));
IOrganizationService service = serviceFactory.CreateOrganizationService(context.UserId);

// Get created on of incident

Entity retrievedIncident = service.Retrieve("incident", relatedIncidentGuid, new ColumnSet(true));
DateTime createdOn = (DateTime)retrievedIncident.Attributes["createdon"];

TimeSpan totalTimeSpent = actualEnd.Subtract(createdOn);

Entity incident = new Entity("incident");
incident.Id = relatedIncidentGuid;
incident.Attributes["new_duration"] = totalTimeSpent.TotalMinutes;
service.Update(incident);

}

throw new NotImplementedException();
}
}
}

Error Code

Thank you

vetrivel G

Was this reply helpful? Yes No
a33ik 84,331 Most Valuable Professional on at

Like (1)

Report

Your code throws an exception at the end. It will never work fine - throw new NotImplementedException();

And as I mentioned before - troubleshoot the plugin to find the answer why it doesn't work.

Was this reply helpful? Yes No