How to cancel an event registration?

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Hi,

if a Customer need to cancel an event registration without entering the personal area of the event portal (he/she has no credential), can he/she do this by his/her own or should I do this directly in CRM?

I need to manage this situation in order to handle the waiting list.

Thank you very much,

best regards.

Valentina

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Event Planning and Management

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Abhinav Sunku 350 on at

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Hi Valentina,

There is a similar Query answered in the past by the PMs, please refer to this

https://community.dynamics.com/365/marketing/f/dynamics-365-for-marketing-forum/305075/cancelling-events-registration

Hope it helps,

Best regards,

Abhinav sunku.

“If this has answered your question, please mark as Verified!”

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cloflyMao 25,210 on at

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Hi Valentina,

If you hosted event website on portal, your customer can log into portal and cancel their registration in a registration list.

If he/she has no credential(not sign in), we should cancel registration directly in Registraion and attendance tab > Event Registration section.

Regards,

Clofly

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Jetj25 534 on at

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Hi Clofly

As far as i can see

There is only the posibility to delete an event registration not the possibility to cancel a registration in the marketig application

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cloflyMao 25,210 on at

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Hi Mariette,

https://docs.microsoft.com/en-us/dynamics365/marketing/set-up-event#the-registration-and-attendance-tab

As doc noted: try to set event registration record to inactive status then check whether the registration would be cancelled.

I tested and it works.

Regards,

Clofly

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