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Finance | Project Operations, Human Resources, ...
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Payable Transaction Zoom Screen and General Screen Look

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Posted on by 60

I have a user that is indicting that her Zoom screen invoice detail window is closing if the Payables transaction inquiry window is closed, in testing it does the same for me, she is indicating however that previously she could close the inquiry window and it would leave the transaction on the zoom window open. My question is, which functionality is correct or is there a way to control this with user settings or security?

Second question, same user, we are in a RDP environment, often times her RDP session will time out, when she logs back onto the RDP session some of the formatting will disappear from the windows in GP such as the outline of buttons or the outlines of fields including check boxes. This remains this way and is not cleared by logging into a new session of GP, rebooting, etc. Has anyone seen this or know what might be causing this?

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  • Nicole Hellerud Profile Picture
    1,712 on at

    Hello AliciaW,

    Thank you for your post.

    Could you specify which two windows you are referencing. In my testing I was able to close the Payables Transaction Inquiry - Vendor and have my Payables Transaction Entry Zoom window remain open.

    What build/version of GP is being used?

    In regards to your second question I would look at the following published blog:

    Display and font issues working with Microsoft Dynamics GP

    community.dynamics.com/.../display-and-font-issues-working-with-microsoft-dynamics-gp

    Hope this helps.

    Wishing you and yours healthy and happy days ahead!

    Nicole Fiskum

    Support Engineer

    Microsoft Dynamics GP

  • aliciaw Profile Picture
    60 on at

    We are on GP 2018 R2, it is happening on the Payables Transaction Inquiry - Document; it does not happened on the Inquiry - Vendor screen.

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