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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / Guidance for Dynamics ...
Microsoft Dynamics AX (Archived)

Guidance for Dynamics AX 2012 R3 and ASM / ARM

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Posted on by sayanghosh 46

<Cross-posting across a few forums>

I am trying to understand the latest position on Dynamics AX 2012 R3 deployment to Azure using LCS. The existing deployments we have create ASM VMs. I have taken a look at https://docs.microsoft.com/en-us/dynamics365/operations/dev-itpro/lifecycle-services/ax-2012/plan-2012-r3-deployment-azure, and it seems that the VMs would still be ASM, since this specifically links to the classic Azure portal. Since ASM would not receive the new innovations from Microsoft, and the only supported way to deploy AX 2012 on Azure is through LCS, what is the direction / advice for people deploying current environments on Azure for AX? Any response is highly appreciated.

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  • Verified answer
    Vilmos Kintera Profile Picture
    Vilmos Kintera 46,149 on at

    The LCS Azure deployment scripts and templates which have been developed and tested are rock solid, but for the classic Azure components as you have observed. It is likely not going to change, since Microsoft is now working full steam on D365fO Sprint release where a lot of platform changes will come to support on-premise-ish deployments.

    If you want AX 2012 R3 in the cloud, you'd either use an LCS deployment, or build up the infrastructure yourself however you want as if it would be a private cloud, installing all the components as VMs yourself which are required to run AX. I have not done such deployment myself since we went with On-premise for better response time for our in-house integrations, but if you ask Microsoft for reference on a non-traditional Azure deployment in your region, I am sure they would be happy to assist.

  • Vilmos Kintera Profile Picture
    Vilmos Kintera 46,149 on at

    If the answers above have resolved your issue, take your time to tick the checkbox next to the helpful posts to close the topic.

  • sayanghosh Profile Picture
    sayanghosh 46 on at

    Thanks @Vilmos. The only additional qiuestion I'd have is - this quote "Note: Microsoft Dynamics AX 2012 R3 is officially supported on Microsoft Azure when deployments are performed through Lifecycle Services. Deployments of Dynamics AX 2012 R3 are not supported on Azure when performed outside of Microsoft Dynamics Lifecycle Services". Source docs.microsoft.com/.../plan-2012-r3-deployment-azure

    My interpretation of that is - doing stuff in our own VMs on Azure IaaS, not through ASM, would render the implementation not supportable by Microsoft, and hence wouldn't be an answer. Would you agree with that interpretation?

  • Verified answer
    Vilmos Kintera Profile Picture
    Vilmos Kintera 46,149 on at

    Support is a very broad term. By using the Azure LCS deployment Microsoft has an easier way to clone your environment and do a user-driven support where you may record the steps which you have done, and the Microsoft engineer can replay it. If you go with the traditional deployment as if Azure would be just another Virtual Private Server deployment, you lose all these additional facilities that LCS provides for support. Microsoft still supports your product as if it would be on-premise, but getting resolution for an issue will take longer.

  • sayanghosh Profile Picture
    sayanghosh 46 on at

    Thanks a bunch again, Vilmos. I agree with that interpretation - but at the same time I think it needs to be clarified to understand Microsoft's interpretation of this (as I don't see this beyond the lines I have quoted) to safeguard an implementation against risks. I am accepting your answer as it definitely covers the question from the technical perspective, but I'd continue reaching out to Microsoft support to see if I get a more detailed answer from Support perspective, and would ensure to update this thread if I get any such detail.

  • Verified answer
    sayanghosh Profile Picture
    sayanghosh 46 on at

    Update to this - I did reach out to LCS support and I have heard back that - "

    The only official message on supportability of environments deployed outside of LCS is the following:

    docs.microsoft.com/.../plan-2012-r3-deployment-azure

    Note: Microsoft Dynamics AX 2012 R3 is officially supported on Microsoft Azure when deployments are performed through Lifecycle Services. Deployments of Dynamics AX 2012 R3 are not supported on Azure when performed outside of Microsoft Dynamics Lifecycle Services." - so I would not recommend hosting ARM VMs based on this response. Hope this helps others who may stumble upon this as well.

  • Verified answer
    Vilmos Kintera Profile Picture
    Vilmos Kintera 46,149 on at

    It is better to clarify what that line means. AX 2012 R3 as a Product itself is supported wherever you deploy it. However, if you have platform-related issues, that is something Microsoft does not (officially) support. This goes against their more global specification, which is if a virtualization host is approved in the Server Virtualization Validation Program, then software running on it is supported. And presumably Azure VMs running Windows falls in that category. But then again, with the LCS templates they are able to give "enhanced support" by the above mentioned toolsets, while on your custom-built Azure it is not there.

    blogs.msdn.microsoft.com/.../ax-virtualization-qa

    https://www.windowsservercatalog.com/results.aspx?text=dynamics+ax&bCatID=1282&avc=10&ava=0&OR=5

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