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Answered

PROD 7131 Does not Update

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Posted on by 12

As of Friday, May 1st, 2020 the client configuration of GP2015 was as follows

Verified Date

GP Version

Version ID

CPY Version

Dexterity Version

3/3/2020

GP 2015

14.00.1230

14.00.1254

14.00.0085.000


So now according to Terry H’s posting

https://community.dynamics.com/gp/b/dynamicsgp/posts/the-2019-canadian-payroll-year-end-update-released

This is the version we were on :

Microsoft Dynamics GP 2015 (version 14.00.1230)
(Includes US 2019 Year-End Update, and all prior patches)

Canadian Payroll - 14.00.1240

Found in : MicrosoftDynamicsGP14- KB4533805-ENU.msp

To the best of my recollection this is what version I was on when I last checked on March 3rd, 2020 when we had to fix a problem with the Box 24 and 26 on the CRA Electronic file of the 2019 T4 documents.

The past Friday, May 1st, I started to do the update to GP (18.2.1036)

After downloading the code file to the server, backups completed and the current GP2015 code saved, I started the update to the latest version of GP.  Only to have it fail after the installation stating that PROD 0 and PROD 7131 could not be updated from 14.00.1230 and 14.00.1254 respectively.

Well that confused me.  I was sure I was following the path provided. But after two attempts I decided that maybe the best option was to update to GP2016 ( short hop along the way ) as it is a trusted and known migration.

So knowing that I need to be version and subversion smart I referenced back to Terry and decided that

Microsoft Dynamics GP 2016 (version 16.00.0814)
(Includes US 2019 Year-End Update, and all prior patches)
Canadian Payroll - 16.00.0822

Found in : MicrosoftDynamicsGP16- KB4533807-ENU.msp

was the best option to select.  So, proceeded to download the GP2016 R2 RTM DVD from Microsoft site, then downloaded the Service Patch (see above) and installed GP2016 and expected to land at 16.00.0814 and 16.00.0822 – however and I did not know this at the time, I was not there – but hey why spoil the fun – keep reading. 

Like all good consultants I make a backup after waiting 7 hours for 39 databases to update – at least we have a backup at GP2016 that works.

Now, push on to the GP2018 update.  Code is already downloaded, as that was the first thing I did – now over 9 hours ago.

Reference back to Terry’s posting and I did the following verification as I was running the GP Utilities

Microsoft Dynamics GP (version 18.2.1036)
(Includes October release 18.2, US 2019 Year-End Update, and all prior patches)

Canadian Payroll
 - 18.2.1046
Found in : MicrosoftDynamicsGP18- KB4533809-ENU.msp

Now we are ready for the main event and the final 7 hours of computer cycle time to move to the final version.

Run GP Utilities – no number on the spash screen – so the right one is running.

The Validation screen runs to the end – almost and errors – read the duinstall error log and discover that PROD 6449 was not removed from the DynUtil.set file – it was from the GP2015 one 9.5 hours ago – so "sue me" I forgot.

Before proceeding I also purged the content of the DU000030 file in the DYNAMICS db per the conversation with Richard and Derek :

Error: Product 0 does not support upgrading from version 18.2.1036
( https://community.dynamics.com/gp/f/microsoft-dynamics-gp-forum/388097/error-product-0-does-not-support-upgrading-from-version-18-2-1036 )

Then I removed the PROD 6449 from DynUtil and start Utilities again – again the Validation screen runs, really slowly and this has me concerned.  After 10 minutes the Validation screen fails and so I open the duinstall log file and find a message

PROD 7131 does not support upgrading from version 16.00.0836

Now hold on a minute and no I did not include a type-O  - I should be on 16.00.0822

Back to GP2016 and I look to the version I downloaded and confirm that it should have landed me with 16.00.0822 – yup that is what I thought.

Open up the GP2016 client, open up Canadian Payroll – look at the Control window and there it is – 16.00.0836 – WT*(& ??

So, I look at the patch I downloaded,  it says 16.00.0822 – So I think maybe I forgot the patch – so I re-apply the patch – same version. (PS for the keener here you know if failed)

Now I have been around long enough I know the next step is to uninstall GP2016 and the associated patch and start again this time install the right patch.

Hold on – problem – I have already updated the databases ( 39 of them ) and as we all know – you can not DOWNGRADE GP

So now my only option appears to be to restore the databases to GP2015 version as they were on Friday May 1st and start over again.

So before I do that I test my thought that the patch was wrong and removed the current client of GP2016 and installed fresh and made sure I only had the KB4533807 – did the installation and applied the patch – but I could not tell any difference, as the system opened, displayed the ABOUT with the expected version 16.00.0814 but no matter what I did I could only ever get it to show me CPY Version 16.00.0836

I also made sure to examine the posting from Beat B on https://community.dynamics.com/gp/f/microsoft-dynamics-gp-forum/382012/error-upgrading-from-gp-2015-14-00-1230-to-gp-18-00-0672-following-supported-upgrade-path

That is very good in discussing the topic – but did not solve my issue – thanks for the mail on weekend Beat, much apricated.

So, really long story, now what do I need.

REQUEST :

I need to know if there is a way to update from GP2015 14.00.1230  CPY 14.00.1254 directly to GP (18.2.xxxx)  I have now wasted 15 plus hours and I can not bill any of it as it is not the clients challenge that the updates are not in sync – that is my challenge and partly Microsoft (right???)

If not, I have to update to GP2016 and before I do that I need to get my hands on the 16.00.0822 version of the patch – the one I have may or may not work – and I don’t have a test server and 9 more hours to learn if it works or not.

So, thanks for reading and thanks for your assistance.

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I have the same question (0)
  • mscalamogna Profile Picture
    80 on at

    I just ran into this issue two weeks ago, but throw in a version of SQL that wasn't supported on GP 2016. I think that when Payroll is in the mix it may be a different story but an upgrade from Dynamics GP 2015 R2 to version 18.2 *should* work. We've done a couple of them without payroll and it worked. The last one I did which involved payroll, was for a client running GP 2015 R2 with the US year end payroll update. I tried to take them to 18.2, but Utilities did not like it. I checked around for version numbers and supported upgrade paths but eventually what I did was install another instance of SQL where I went from 2015 R2 to 2016 R2, then I moved my databases to my SQL 2019 instance and performed the upgrade to 18.2 there.

  • Bill Campbell Profile Picture
    12 on at

    Just to turn up the heat, just learned that there are 3 companies that are stranded at 16.00.0836 as it turns out there was no backup of the databases made by the DBA on Friday.  They found out over the weekend and started the backups for the 3 on Saturday - however, I was already done the migration of the databases and those backups are only good for GP2016 16.00.0836

    Key question - can I update everything to GP2016 - 16.00.0836 and then onto GP2018 XXXXX version?  Once on a version of GP2016 I am pretty safe for a while, while we figure out the next move.

    I think 16.00.0836 might be a problem - but I am not sure what to do next.

  • Suggested answer
    Derek Albaugh Profile Picture
    on at

    Canadian Payroll/7131 will be version 16.00.0836 if you have the KB4536494/CPR R2 patch installed, otherwise it'll be 16.00.0822, with both cases the 'Microsoft Dynamics GP' core module will show a version of 16.00.0814.

    Here's what I usually recommend for moving from 14.00.1230/Dynamics GP 2015 R2 to 18.2.xxxx.....

    As 14.00.1230 is the 2019 U.S. Year-End Update released 11/18, so based on that, we would need to be upgrading to the 2019 U.S. Year End Update for Dynamics GP 2018, which is actually the October release for Microsoft Dynamics GP, and that version is 18.2.1036.

    However, the 'Upgrading to Microsoft Dynamics GP' hot topic doesn't have a direct upgrade path from GP 2015 at all:

    mbs.microsoft.com/.../HOT_TOPIC_MDGPUpgrade

    The ‘Upgrading to Microsoft Dynamics GP 2018’ hot topic also doesn’t show an upgrade path for 14.0.1230, the last being from 14.00.1207 to 18.00.0727 or later.

    mbs.microsoft.com/.../HOT_TOPIC_MDGP2018Upgrade

    So, the recommendation would be to upgrade from your current 14.00.1230 for GP 2015 R2 year-end to 16.00.0814 for Dynamics GP 2016 R2 year-end, then from that version, you can upgrade to 18.2.1036 or later for Dynamics GP.

    I've had several partners/customers use this upgrade path without any issues.

    Thanks

  • Bill Campbell Profile Picture
    12 on at

    Derek, just cause I do like to be complicated, I have 3 databases that I was not able to restore to GP2015 therefore are still in GP2016 16.00.0836 = IT did not make backup of these three databases prior to starting and I did not catch it at the time = my bad.

    So, in your note above I read that your recommendation is to go to GP2016 R2 Year end - do I understand that to be 16.00.0836 ( just being cautious )

    If so, thanks for the direction and once again - we call for "Pub Crawl - Fargo 2021" see Richards earlier posts.

  • Derek Albaugh Profile Picture
    on at

    That should be fine, I just reference 16.00.0814 as it is the equivalent 2019 year-end update for GP 2016, along with 14.00.1230 for GP 2015.

    If you're on 16.00.0836, you should be fine with going to 18.2.1036 or later, which is mentioned in the 'Upgrading to Microsoft Dynamics GP' hot topic.

    The main thing to remember on upgrades, is that if you're on a year-end update for one GP version, such as GP 2015, for example, you must be upgrading to the equivalent year-end update for the new version you're going to. The same is true for mid-year updates as well.

    The confusion in this case comes from being on the year-end for GP 2015, thus needing to go to the year-end for GP 2018, which different than in the past, is the 18.2.xxxx version, so there's added complexity in this case.

    All in all, this is also why we highly recommend test upgrades and backups.... :)

    Thanks

  • Bill Campbell Profile Picture
    12 on at

    Hopefully last question -

    Is there an issue with SQL2012 and GP2016?  Reason I ask is that the client is planning to move to a new server ( covid-19 has delayed plans ) and new SQL Server version - but due to current situation we are forced to update GP faster - is that a problem?

    I know SQL2012 is old, likely close to or out of lifecycle support - but this is a two person office - no web no 3rd party and no major processing - just bookeepper and owner - so need to keep overhead costs low are priority.

  • Verified answer
    Derek Albaugh Profile Picture
    on at

    No issues that I'm aware. Dynamics GP 2016 is compatible with the following SQL versions:

    Microsoft SQL Server 2016

    -Enterprise, Standard or Express

    Microsoft SQL Server 2014

    -Enterprise, Standard or Express

    Microsoft SQL Server 2012

    - Enterprise, Standard or Express

  • Beat Bucher  GP Geek  GPUG All Star Profile Picture
    28,058 Moderator on at

    Bill,

    How large are those 3 companies ? do you think it would be possible to upgrade them separately ?

  • Bill Campbell Profile Picture
    12 on at

    Beat, the challenge here is that all 36 companies are on GP2015 only these three on GP2016

    So, now only choice is to move to GP2016 and make all of them match.

  • Verified answer
    Beat Bucher  GP Geek  GPUG All Star Profile Picture
    28,058 Moderator on at

    Gotcha,

    That CPY build 16.0.0841 has actually 3 different CPY builds, depending on release date:

    16.0.0800 (US YE 2019), 16.0.0822 (CPR YE 2019) or 16.0.0836 (CPR YE R2 2020)

    you'll have no other choice than upgrading those other companies to the same build before going to 18.2.1036, which is KB4536492 CPR R2 1/9/2020  18.02.1058 (CPY)

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