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Customer experience | Sales, Customer Insights,...

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Add SLAs to D365 (Sales) Lead entity

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Posted on by Lee-Martin

509

I'm trying to create a SLA for the Lead entity.

I'm trying to add a KPI Field for this, but there are none available for the Lead entity (we've renamed it Enquiry).

I've enabled SLA on the appropriate entity

Where do I go to add this KPI field?

Thanks
L

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