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Hi. A client has raised an issue whereby the sales tax has been wrongly calculated on an vendor invoice journal voucher transaction that has been posted. After investigations i found that there is a difference between calculated sales tax amount and the actual sales tax amount on the voucher. The calculated sales tax amount is the correct one but the journal as already been posted.
How do i resolve this issue and also what causes the difference between the Calculated sales tax amount and the Actual sales tax amount?
Please kindly assist
Hello Alexio,
Users can overwrite the sales tax when they post invoice documents.
As an example:
Image that your vendor shows $5.01 tax on the invoice and that the tax configuration in D365FO calculates $5.00.
Then a user can manually overwrite the tax amount.
That is usually fine for small $ differences but in your case the difference seems large.
To get it corrected, you can create a new invoice journal and enter a corrective invoice where you overwrite the sales tax as it was done the first time to get the $211.41 corrected.
Once that is done, create a new and fresh invoice where you post the invoice with the correct tax as needed.
Best regards,
Ludwig
Hi Alex,
As Ludwig mentioned, looks like user might have changed the field 'acutal sales tax amount' manually while posting the transaction. So in this case, you can post a manual general journal to the extent of difference of (211.41 - 167.91 = 43.5) to tax account (from ledger posting profiles) using sales tax code to vendor account. Please test the suggestion.
Hope this helps !!.
Thanks,
Sreepriya.
Kindly mark this thread 'Yes' if this is answered your query which may help other community members in this forum.
Note: This post is my own opinion and does not necessarily reflect the opinion or view of my company.
Thanks Ludwig that is the correct answer
thanks a lot it helped
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