Dynamics Community Forum Thread Details

Hello everyone,

I am posting this question with a desperate need of help,

And to give you some context, we have a custom Action that sends email notifications and I have a plugin that calls that custom action and sends email notification.

It works when called from an administrator user and at top of Organization, but when I try to execute it from a different user from a child BU with different priviledges, I get the error. "Object reference not set to an instance of an object".

That 2nd user has still access to the parameters needed to send the notification, notification config ref, ent. logical and ID ( Regarding Case )

Any ideias what might be causing this, please?

Logs from plugin:

Custom Action:

Plugin Calling the action:

      try
            {
                OrganizationRequest req = new OrganizationRequest("noesis_NotifyOnDemand");

                req["Target"] = notificationConfigRef;
                req["NotificationConfiguration"] = notificationConfigRef;
                req["EntityLogicalName"] = targetEntityReference.LogicalName;
                req["EntityId"] = targetEntityReference.Id.ToString();
                req["CreateAsDraft"] = createAsDraft;
                req["SplitToRecipients"] = splitToRecipients;

                TracingService.Trace($"Requesting Notification...\nParameters: {JsonConvert.SerializeObject(req.Parameters)}");

                OrganizationResponse response = Dynamics365Context.Execute(req);

                return response;
            }
            catch (Exception ex)
            {
                TracingService.Trace($"***Exception*** - Requesting Notification... Message: {ex.Message}, InnerException: {ex.InnerException}");
                throw new InvalidPluginExecutionException($"Exc. Message: {ex.Message}"); 
            }

Successfull Call

Target: incident | 818f1d1e-b10b-ed11-b822-00155d20085f

Service Provider not null

Plugin Execution Context not null

Organization Service Factory not null

Organization Service not null

IncidentManager is null? : False

PreImage is null? : False

START -- CheckAndExecuteCaseTypeOptions

Case Type Config: ebf093f8-15e8-ec11-b853-00155da304b1

Returned Case Type Options count: 7

SKIP -- Case Status != CTO Status: WaitingforInfo != Open? True

SKIP -- Case Status != CTO Status: WaitingforInfo != WorkInProgress? True

Found a CTO with matching status reason : WaitingforInfo and with Notification Configuration [Case Flow] - Notificações SmartPOS d601ba5e-12e8-ec11-b853-00155da304b1

Requesting Notification...

Parameters: [{"Key":"Target","Value":{"Id":"d601ba5e-12e8-ec11-b853-00155da304b1","LogicalName":"noesis_notificationconfiguration","Name":"[Case Flow] - Notificações SmartPOS","KeyAttributes":[],"RowVersion":null}},{"Key":"NotificationConfiguration","Value":{"Id":"d601ba5e-12e8-ec11-b853-00155da304b1","LogicalName":"noesis_notificationconfiguration","Name":"[Case Flow] - Notificações SmartPOS","KeyAttributes":[],"RowVersion":null}},{"Key":"EntityLogicalName","Value":"incident"},{"Key":"EntityId","Value":"818f1d1e-b10b-ed11-b822-00155d20085f"},{"Key":"CreateAsDraft","Value":false},{"Key":"SplitToRecipients","Value":false}]

Notification was sent successfully. ActivityIds a9bbc067-0b0c-ed11-b822-00155d20085f

END -- CheckAndExecuteCaseTypeOptions -- END

ERROR LOG

Target: incident | 818f1d1e-b10b-ed11-b822-00155d20085f

Service Provider not null

Plugin Execution Context not null

Organization Service Factory not null

Organization Service not null

IncidentManager is null? : False

PreImage is null? : False

START -- CheckAndExecuteCaseTypeOptions

Case Type Config: ebf093f8-15e8-ec11-b853-00155da304b1

Returned Case Type Options count: 7

SKIP -- Case Status != CTO Status: Pendingthirdparties != Open? True

SKIP -- Case Status != CTO Status: Pendingthirdparties != WorkInProgress? True

SKIP -- Case Status != CTO Status: Pendingthirdparties != WaitingforInfo? True

Found a CTO with matching status reason : Pendingthirdparties and with Notification Configuration [Case Flow] - Notificações SmartPOS d601ba5e-12e8-ec11-b853-00155da304b1

Requesting Notification...

Parameters: [{"Key":"Target","Value":{"Id":"d601ba5e-12e8-ec11-b853-00155da304b1","LogicalName":"noesis_notificationconfiguration","Name":"[Case Flow] - Notificações SmartPOS","KeyAttributes":[],"RowVersion":null}},{"Key":"NotificationConfiguration","Value":{"Id":"d601ba5e-12e8-ec11-b853-00155da304b1","LogicalName":"noesis_notificationconfiguration","Name":"[Case Flow] - Notificações SmartPOS","KeyAttributes":[],"RowVersion":null}},{"Key":"EntityLogicalName","Value":"incident"},{"Key":"EntityId","Value":"818f1d1e-b10b-ed11-b822-00155d20085f"},{"Key":"CreateAsDraft","Value":false},{"Key":"SplitToRecipients","Value":false}]

***Exception*** - Requesting Notification... Message: Object reference not set to an instance of an object., InnerException:

Thank you,

Best regards