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Customer experience | Sales, Customer Insights,...
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d365 sharepoint integration for multiple sites

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Posted on by 10

When you enable server-based SharePoint integration, you are asked to enter the URL of one SharePoint site where you want the documents to be stored in folders that correspond to records in an entity. But you are able to select multiple entities.

But SharePoint promotes flat IA. We have a Loans site with hundreds of folders, each for a loan deal. And we have a CDS Loan entity - that seems simple enough - for every loan record in CDS, a corresponding folder exists in SharePoint. But we also have a site for "Programs"; each program has its own program documentation, curricula, budgets, etc. And there is a CDS Program entity. Conceptually, loans belong to one or more programs and one account belongs to one or more loan. So Account and Loan are 1:n but Loan and Program are n:n, meaning on the SharePoint side you can't nest loan folders inside of account folders inside of program folders.

As it is, staff go to the Loans SharePoint site to access their loan deal folders - it looks clean and can be filtered by metadata on the folders. Staff go to the Programs SharePoint site to access the folders for each program - looks clean, can be filtered by metadata. These two types of folder cannot be in the same site because the folder metadata is different.

How should this be handled in d365/model-driven power apps? You can't just have one site in SharePoint.

I have the same question (0)
  • Don Wisch Profile Picture
    660 on at

    We have all of our customers created as sites on SP then we built MS Teams for each of them.   From there, we created SP site location records for each of them and do not use the OOB site that is assigned.  We take this a step further with SP Doc Location records (see below).  For our support, we created a power automation that creates SP Doc Location records for every support case that is created for our customers.   Below is the hierarchy in our environment which uses multiple SP Sites  What we end up with is basically a document record location at every level that we deal with... from customer to support cases.

    Per Customer , we have established the following parent child records in CRM

    • SP Site - CRM Customer - MS Team
      • CRM Shared Document Location Record
        • CRM General Support Location Record
          • CRM Support Location Record
            • CRM Support Case Record 1
            • CRM Support Case Record 2
            • CRM Support Case Record 3
            • etc. ....

                                   .

    Not sure if this helps or not.    

  • Sushma Patole Profile Picture
    250 on at

    Hi Ryn,

    You got anything for this?

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