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Service | Customer Service, Contact Center, Fie...
Suggested Answer

To perform this action, users need to be a System Administrator or have the Act on Behalf of Another User privilege.

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Posted on by 255

I am getting this weired error (I am system admin and GA)

To perform this action, users need to be a System Administrator or have the Act on Behalf of Another User privilege.

This occurs when I try to switch on 'Analytic Enabled' in Field Service settings
Any help/suggestion is appreciated
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I have the same question (0)
  • edmunch Profile Picture
    on at

    This should work with a System Administrator account.  Is this when trying to save?  Have you checked for any changes to the 'Field Service Setting' Entity, such as OnSave events in the Form Information?  Any processes tied to this entity?

  • Abbas Khan Profile Picture
    255 on at

    This happens on save when Analytics enabled is set to yes.

    Nothing has been changed on form.

    Tried this across two different environments and happening same...

    Unless MS pushed changes recently which are affecting it...

  • Suggested answer
    LB-04061101-0 Profile Picture
    on at

    Hello Abbas,

    I don't know if you got the resolution for this issue but it worth check the state of the processes in the org started with "Deserialization of inspection response....".

    If in draft state, you should go to maker portal for PowerApps (make.powerapps.com) -> solution -> Field Service patch update -> Search for Deserialization and try to turn on the deserialization flows activating child flows first if exist.

    If this answer was helpful to you please mark it as an answer.

    Thank you for using Microsoft Dynamics CRM Communities. 

    Luis Boal
    Microsoft Dynamics CRM

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