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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / How to update environm...
Customer experience | Sales, Customer Insights,...
Suggested Answer

How to update environment again with the October Release

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Posted on by Community Member

Hi everybody,

This weekend MS pushed its latest October release across our environments (we have 4). For some reason, the Development instance (the one I use mostly for developments) lacks some changes which I do see in the other instances. For example the tab ''Files'' (Documents) is missing from the out of the box entities (and also can't find it on the form), the Business Card Scanner option is missing when I access CRM via mobile.

Yet these functionalities are all present in the other instances. I checked in the Admin Office and it appears that all instances are Ready and on Version 9.1.0.9433.

Is there any way I can manually push the Release again to DEV only? or is there any other solution to bring the missing functions from my DEV?

Thanks,

Cristina

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  • Suggested answer
    Francisco Murtinheira Profile Picture
    Francisco Murtinheira Microsoft Employee on at

    Hello Cristina,

    The wave 2 update can sometimes fail for some internal solutions, which might be the reason why you are missing these functionalities.

    Could you please check if the following solutions are on the correct version ?

    Display name

    Version number

    Dynamics 365 Sales Application

    9.0.1908.3501 or greater

    Knowledge Management Features

    9.0.1.8xx or 9.0.1.9xx

    Field Service

    8.8.5.1Y, Y is greater than or equal to 0

    Dynamics 365 Marketing

    1.35.10041.1071

    Unfortunately from your side you cannot retry these solutions, so if you notice any of the versions does not match you need to open a ticket with Microsoft Support, so they can redeploy it from their side.

  • Community Member Profile Picture
    Community Member on at

    Hi Francisco,

    I am afraid I can't really check per application. Within my organization we only use the Sales app (Customer engagement) and Marketing. I can check per CRM as a whole via ''About''. 

    My DEV environment seems to be on this version:

    pastedimage1571914739531v1.png

    While PROD is on the same version:

    pastedimage1571914780698v2.png

    They do behave different though. 

    I tried checking in the Admin Centre per application yet I can't seem to find my Sales app (only the Marketing one is there and LinkedIn connectors, few portals etc):

      pastedimage1571914923018v4.png

    However I know the MK app is not yet updated. I still need to do that manually but I have missing functionalities in the Sales Hub. 

    Any suggestions how can I check the version of the Sales app itself? 

    Thanks

  • Francisco Murtinheira Profile Picture
    Francisco Murtinheira Microsoft Employee on at

    Hello Cristina,

    Inside CRM, if you navigate to the Advanced Settings, and then go Settings->Solutions, you should be able to find the ones I mentioned on my previous comment and check their versions.

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