web
You’re offline. This is a read only version of the page.
close
Skip to main content
Community site session details

Community site session details

Session Id :
Finance | Project Operations, Human Resources, ...
Suggested answer

the payment amount cannot exceed the document amount - error

(0) ShareShare
ReportReport
Posted on by

I created a return yesterday on a credit card and was able to process the return back, but when I go to close out of the window, I get this pop up:

I’m unable to close the window at all. Is there something you can do for me to be able to get back into the sales window to enter the amount to clear the pop up error?

 I get the error: the payment amount cannot exceed the document amount

pastedimage1621952854117v1.png

Categories:
I have the same question (0)
  • Angela Eckman Ebensteiner Profile Picture
    1,216 on at
    RE: the payment amount cannot exceed the document amount - error

    Hi,

    Looks like you are in the RM entry window entering a return, but the Sales amount wasn't populated on the main window, but a Credit card amount was entered an process and so there is a payment without a return/Sales amount and so you are stuck in limbo with this error.

    Typically you can't get into any credit card GP window unless you have a sales amount populated on the main window.  It looks like the actual Credit card window is a 3rd party window of some sort.  

    Not talking 3rd party, when that error comes up, you typically select OK and are able to put in a sales amount in the main window and then continue.  So my guess is something with the credit card window in the back ground is holding it up too.  Can you close that back credit card window?  Does that help?

    The community might have to help on this one if anyone knows about what this credit card process is.   The only thing I can think of is to Close GP, but that will cause an interruption with this document.   Let's see if anyone else has any ideas.

    Thanks you for using Microsoft Dynamics Communities,

    Angela Ebensteiner

    Sr Technical Advisor

    Microsoft Dynamics GP

  • Suggested answer
    Bill Campbell Profile Picture
    12 on at
    RE: the payment amount cannot exceed the document amount - error

    Here is what I had to do to get the Return done.

    pastedimage1622055061575v1.png

    You will note that I flagged the document as a Return, then entered the amount of the Return in the Sales field - 2,000

    Then entered the full amount (included tax) of 2,140 in the Credit Card

    Looking at the distribution you will not the transaction is in reverse of the normal Sale/Invoice transaction.

    Let me know if I explained this correctly.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Abhilash Warrier – Community Spotlight

We are honored to recognize Abhilash Warrier as our Community Spotlight honoree for…

Leaderboard > Finance | Project Operations, Human Resources, AX, GP, SL

#1
CA Neeraj Kumar Profile Picture

CA Neeraj Kumar 2,028

#2
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 878 Super User 2025 Season 2

#3
Sohaib Cheema Profile Picture

Sohaib Cheema 579 User Group Leader

Last 30 days Overall leaderboard

Product updates

Dynamics 365 release plans