RE: the payment amount cannot exceed the document amount - error
Hi,
Looks like you are in the RM entry window entering a return, but the Sales amount wasn't populated on the main window, but a Credit card amount was entered an process and so there is a payment without a return/Sales amount and so you are stuck in limbo with this error.
Typically you can't get into any credit card GP window unless you have a sales amount populated on the main window. It looks like the actual Credit card window is a 3rd party window of some sort.
Not talking 3rd party, when that error comes up, you typically select OK and are able to put in a sales amount in the main window and then continue. So my guess is something with the credit card window in the back ground is holding it up too. Can you close that back credit card window? Does that help?
The community might have to help on this one if anyone knows about what this credit card process is. The only thing I can think of is to Close GP, but that will cause an interruption with this document. Let's see if anyone else has any ideas.
Thanks you for using Microsoft Dynamics Communities,
Angela Ebensteiner
Sr Technical Advisor
Microsoft Dynamics GP