I have 3 vendor balances with a minus figure. I have tried to look into each one and on the vendor/ledger entries/apply ledger entries, there is a highlighted in red PAYMENT line but with nothing to apply,.. I checked this for all 3 vendors with these credits and the same issue. As it stands it looks as if each vendor has paid an invoice twice, but I am not sure if this is correct. Can anyone advise how to correct the negative balances on each vendor please?
Hard to tell without any screenshots of the entries.
But You can check this mathematically - by the amounts of transactions and external document no.
If You have paid Vendor twice - check Your bank account - have You really paid it twice, or just registered the payment twice in BC system.
You can register a general journal line with document type=refund, and the amount - also apply it to the doubled payment that still has the remaining amount. These two entries will zero,each other out.
To check how this doubled payment was created - most usual mistake is that payment method code has a balancing account type/no values provided. If the Bal.Account No. Is not empty - then on time of posting the invoice, a payment is registered automatically.
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