web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / D365 PrePayment Sales ...
Finance | Project Operations, Human Resources, ...
Suggested Answer

D365 PrePayment Sales Order not working

(0) ShareShare
ReportReport
Posted on by Jason Greene - Dyna... 20

I do everything in the instructions but the PrePayment button on the Sales Order stays greyed out.  

I enter a Sales Order

I enter a Payment Journal with the Sales Order in the Payment Reference

I check the Prepayment Journal check box on the Payment Tab

I post the Payment Journal

I go to the Sales Order and the PrePayment button is greyed out.

Any advice?  I am on the latest D365 build

I have the same question (0)
  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 301,035 Super User 2025 Season 2 on at

    Hi Jason,

    Did it work before? If so, was something changed in this area? In my demo environment, I can use this button on any order; regardless the status. I couldn't find quickly any x++ logic which could disable the button. I don't think it is related to security as the button would then not be visible.

    Can you check if you have an ISV solution, partner add-on or customization which could cause this behavior?

  • Suggested answer
    Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at

    Hello Jason,

    I experience the same issue in the latest version.

    Seems by design.

    Please check:

    Issue 523850 Prepayment tab disabled on sales orders from versions 10.0.14

    fix.lcs.dynamics.com/.../Details

    Best regards,

    Ludwig

  • JasonCalvinGreene Profile Picture
    JasonCalvinGreene 25 on at

    Thanks.  Seems to be deprecated is is unfortunate as it was usefully functionality

  • Suggested answer
    JasonCalvinGreene Profile Picture
    JasonCalvinGreene 25 on at

    Issue 523850 Prepayment tab disabled on sales orders from versions 10.0.14

    fix.lcs.dynamics.com/.../Details

  • Suggested answer
    Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at

    Hello Jason Greene,

    The feature you are looking for is deprecated.

    Do you need any other information or help from the community or can we get this thread closed?

    Best regards,

    Ludwig

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Congratulations to the November Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > Finance | Project Operations, Human Resources, AX, GP, SL

#1
Martin Dráb Profile Picture

Martin Dráb 584 Most Valuable Professional

#2
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 499 Super User 2025 Season 2

#3
Sohaib Cheema Profile Picture

Sohaib Cheema 254 User Group Leader

Last 30 days Overall leaderboard

Featured topics

End-of-life Announcement for Microsoft Dynamics GP

Product updates

Dynamics 365 release plans