Link type of case to escalation level in a case

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Posted on by MaritB10

In a case we have the Type of case field. We link this field to the Escalation Level field.

We made an extension for the Type of case field on the case (because an option set did not meet our requirements). Now we want that for example Type of case A only Escalation levels A and B are available. How can we do this?

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RE: Link type of case to escalation level in a case

If you're using lookup fields, you might want to consider filtered lookups: docs.microsoft.com/.../special-field-properties-legacy

You can also achieve this with custom JavaScript code using the addCustomView method: docs.microsoft.com/.../addcustomview

If you're using OptionSet fields, you'll have to work with JavaScript to remove/add options dynamically: docs.microsoft.com/.../removeoption

I hope this helps.

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