Hi QL-09030651-0,
1) Issue
- Hardware Station is successfully installed, reachable, and paired (ping & pairing confirmed)
- A receipt print is triggered from POS, but instead of printing via the configured POS-80C printer, a “Save Print Output As” PDF dialog appears
- This indicates that the print job is being handled locally by the browser/client instead of being routed through the Hardware Station peripherals
- Hardware profile and printer configuration appear to be correctly assigned to the Hardware Station
2) Reason
- The behavior indicates that POS is running in a mode where printing is not routed through Hardware Station, but instead uses browser-based printing (OPOS/Windows print or PDF fallback)
- Most commonly caused by:
- POS not actively bound to the Hardware Station at runtime (even if paired)
- Hardware profile not correctly assigned to the register or not downloaded to the POS
- Missing or incorrect peripheral mapping (printer device) in the Hardware Profile
- The printer is not configured as a receipt printer (type = Printer, receipt profile linked)
- POS running in Cloud POS/browser mode, which defaults to PDF output if Hardware Station is not actively used
- Hardware Station service not correctly configured with the expected device (e.g., OPOS driver or printer mapping missing)
- As a result, the system falls back to client-side print handling, triggering the "Save as PDF" dialog
3) Resolution
- Verify that POS is actively connected to the Hardware Station:
- In POS, check Hardware Station status (must be “Active”)
- Re-select or re-pair Hardware Station if needed
- Validate Hardware Profile assignment:
- Ensure the correct Hardware Profile is assigned to the register
- Run distribution jobs (e.g., 1070 / 1090) and restart POS to refresh configuration
- Check printer configuration in Hardware Profile:
- Device type = Printer
- Correct printer name (matching Hardware Station setup)
- Receipt profile properly assigned
- Ensure Hardware Station configuration:
- Printer is installed and accessible on the machine running Hardware Station
- OPOS or Windows printer mapping is correctly configured
- Hardware Station service is running and has access to the printer
- Confirm POS client type:
- Use Store Commerce app (MPOS) instead of browser if needed
- If using browser POS, ensure Hardware Station integration is properly enabled
- Test with a different receipt profile or printer mapping to isolate configuration issues
- Restart Hardware Station service and POS after configuration changes
- If issue persists, check logs (Retail Server / Hardware Station logs) to confirm whether the print request is routed to the Hardware
For a more detailed answer, please provide more information.
Rg,
Alexander
*Due to the complex and different possibilities of deploying Dynamics 365 I highly recommend not to setup the application without some expert/partner or support. (For more information contact me under anassl@inno-solutions.info or visit www.inno-solutions.de)
*The Information comes directly from the manufacturer or provider and are validated (not guaranteed) up to date of creation of the posting.
References:
- Microsoft Licensing Guide
- Microsoft Doc`s/Learn
