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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / Workflow email notific...
Finance | Project Operations, Human Resources, ...
Answered

Workflow email notifications not working. PLEASE HELP!

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Posted on by CRMDeveloper1 180

Hi,

I am trying to setup email notifications in Leave approval Workflow so when user submits time-off request WF should send email to manager. Have gone through several posts about setting up email notifications and tried everything but of no use. The issue is Email history and Batch email sending status remains empty so I can't figure out what is the issue.

So here is what i have tried so far:

Email parameters (SMTP settings) completed and Test Email works.

Email distributor batch job is in Waiting status (infact i set the recurrence duration to one minute and verified it is actually running after one minute. End date set to never ending).

"Send notifications in email" checkbox is marked under User Options > Workflow form.

Below are the screenshots from leave approval workflow.

pastedimage1598562560868v1.png

pastedimage1598562618482v2.png

pastedimage1598562654276v3.png

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  • CRMDeveloper1 Profile Picture
    CRMDeveloper1 180 on at
    RE: Workflow email notifications not working. PLEASE HELP!

    Hi André,

    In my opinion HR Test Email works irrespective of SMTP settings because when I tested it with incorrect SMTP settings (on purpose) it kept working and a test email was sent out surprisingly. That was actually misleading and I thought my email account was fine thus wasted lot of time.

    Yes all good now. Thanks!

  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 291,735 Super User 2024 Season 2 on at
    RE: Workflow email notifications not working. PLEASE HELP!

    Thanks for the feedback. As you mentioned in your first post that a test email was correct, I did not suggest to verify these settings again.

    Anyway, is it all working correctly now?

  • Verified answer
    CRMDeveloper1 Profile Picture
    CRMDeveloper1 180 on at
    RE: Workflow email notifications not working. PLEASE HELP!

    Hi André,

    Yes that option was enabled. Turned out to be issue with SMTP email account. I wrote a test console and found that email was not sending from the account. After fixing emails were working in HR, not sure why Test Email was working.

    On related note, I found this article which explains complete process of leave approval workflow and it helped a lot.

    www.tomelliott.co.uk/.../

    Thanks.

    Regards,

  • Suggested answer
    André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 291,735 Super User 2024 Season 2 on at
    RE: Workflow email notifications not working. PLEASE HELP!

    Hi CRMDeveloper1,

    On the User options, the users can enable workflow notifications by email. Have you verified if this is enabled for the manager?

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