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Hi everyone,
I am having a strange issue where our footer settings are not showing up for newly created accounts. When an invoice is sent to a newly created customer the footer text is always left blank, and in our footer text has our Remit information. On all accounts set up before I started the Remit information appears just fine, its only on new accounts. When I go into Print Management for each account they all appear the same and the footer text shows up in the Print Management Setup window, but nothing gets printed.
I have tried everything and cannot seem to figure out why, I have determined there is a step/setting I am missing when setting up new customers, as like I said all other customers we have in system before I started footer text shows up just fine. But I cannot figure out what I am missing. My best guess is it has something to do with this message that appears "If conditional settings are not set up or do not apply, print the document using the following setting." Which must mean conditional settings are set up, but I dont know how to disable that.
Any help is greatly appreciated.
Thank you,
JordanH
Hello JordanH,
Do you use the 'standard' invoice report or has this report been customized to comply with your company's corporate identity a marketing guidelines?
Most of the companies I worked with made some adjustments especially for the invoice forms.
I would expect that this is the same in your case.
For that reason, I would recommend that you get into contact with a developer; possibly the one who modified the report.
Best regards,
Ludwig
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