Skip to main content

Notifications

Service | Customer Service, Contact Center, Fie...
Suggested answer

connected field services

Posted on by 26

I am trying to install connected field services but keep on getting the following error:

pastedimage1576647015684v1.png

  • Girish Raja Profile Picture
    Girish Raja 309 on at
    RE: connected field services

    It is not a known issue however we can easily diagnose this issue once we have more details of your environment. Would you mind creating a support ticket for this issue? go.microsoft.com/.../

    As indicated in the link,  Dynamics 365 Admin Center and click on ‘New Support Request’ to submit the support request. The support ticket will give us additional details on your instance to easily narrow down the issue.

    Also as others in the thread have suggested installing the latest Field Service version in the admin center might also potentially resolve this issue.

  • Suggested answer
    ashish12 Profile Picture
    ashish12 3,077 on at
    RE: connected field services

    Hi,

    If you are using Trail, suggest to create a new environment and try or update the field service solution to the latest version available in the Admin center and then try.

    Thanks

  • Suggested answer
    ba365guy Profile Picture
    ba365guy 2,946 on at
    RE: connected field services

    What is the version of existing "field service" in your D365 Org.

    You can check the version here: D365 Administration Center --> Choose Org. --> Solutions --> Field Service

    pastedimage1578393094266v1.png

  • RE: connected field services

    Yes I did. Keep on getting the following error: Internal server error

  • Suggested answer
    ba365guy Profile Picture
    ba365guy 2,946 on at
    RE: connected field services

    Can you confirm that you followed the steps mentioned in the following link:

    docs.microsoft.com/.../installation-setup-iothub

    docs.microsoft.com/.../cfs-iot-central-setup

    Please set up in sandbox first to check if everything works as per your expectation. This will ensure you that you are doing it right

  • Al Iggs Profile Picture
    Al Iggs on at
    RE: connected field services

    Field Service is a prerequisite for the Connected Field Service installation (and frankly that's its purpose - connect IoT to D365, can be Field Service but also any other Dynamics module). What are you trying to achieve? If you only need the IoT side, you may want  to look at the IoT accelerators: docs.microsoft.com/.../about-iot-accelerators

  • Suggested answer
    ba365guy Profile Picture
    ba365guy 2,946 on at
    RE: connected field services

    Were you able to install IoT add-on before connected field service?

  • RE: connected field services

    I am doing it in production, we do not use the field services at this stage but we want to start using it for IoT

  • Suggested answer
    ba365guy Profile Picture
    ba365guy 2,946 on at
    RE: connected field services

    Are you trying to install it in production or sandbox?

    Did you install the all the pre-requisities? (IoT add-on)

  • RE: connected field services

    Hi Scott,

    We are using the Customer Engagement , Field Services is part of it. The "free" version that we get with our Silver Data Center subscription

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

November Spotlight Star - Khushbu Rajvi

Congratulations to a top community star!

Forum Structure Changes Complete!

🔔 Be sure to subscribe to the new forums you are interested in to stay up to date! 🔔

Dynamics 365 Community Platform update – Oct 28

Welcome to the next edition of the Community Platform Update. This is a status …

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 290,900 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 229,297 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans