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I am trying to install connected field services but keep on getting the following error:
Hi Partner,
You can refer to this article docs.microsoft.com/.../installation-setup-iothub for step by step installation of CFS and the prerequisites for the installation
As this is generic error, more details from the error log would help here to understand the cause of the issue.
What version of field service are you on? Connected field service does get installed with the more recent versions. Please advise.
Hi Scott,
We are using the Customer Engagement , Field Services is part of it. The "free" version that we get with our Silver Data Center subscription
Are you trying to install it in production or sandbox?
Did you install the all the pre-requisities? (IoT add-on)
I am doing it in production, we do not use the field services at this stage but we want to start using it for IoT
Were you able to install IoT add-on before connected field service?
Field Service is a prerequisite for the Connected Field Service installation (and frankly that's its purpose - connect IoT to D365, can be Field Service but also any other Dynamics module). What are you trying to achieve? If you only need the IoT side, you may want to look at the IoT accelerators: docs.microsoft.com/.../about-iot-accelerators
Can you confirm that you followed the steps mentioned in the following link:
docs.microsoft.com/.../installation-setup-iothub
docs.microsoft.com/.../cfs-iot-central-setup
Please set up in sandbox first to check if everything works as per your expectation. This will ensure you that you are doing it right
Yes I did. Keep on getting the following error: Internal server error
What is the version of existing "field service" in your D365 Org.
You can check the version here: D365 Administration Center --> Choose Org. --> Solutions --> Field Service
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