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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Button does not dispal...
Customer experience | Sales, Customer Insights,...
Answered

Button does not dispaly when received in Outlook

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Posted on by Chris1968 333
Hi,

Can anyone give a reason as to why this may occur.  The 'Call to Action' button does not appear when received as an Email.


Categories:
Dynamics 365 Customer Insights - Journeys
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  • Verified answer
    Muhammad Shahzad Shafique Profile Picture
    Muhammad Shahzad Sh... 2,373 Most Valuable Professional on at
    The 'Call to Action' button not appearing in a Customer Journey email could be due to the following reasons:
    1. Email Client Compatibility: Some email clients (e.g., Gmail, Outlook) may not render buttons correctly. Ensure you're using inline CSS for styling.
    2. Broken or Missing URL: Check if the CTA button has a valid and correctly formatted URL.
    3. Image Blocking: If using an image for the button, ensure the image is accessible and not blocked by the email client.
    4. Email Filters: The button might be blocked by spam filters or security settings in some email clients.
    5. Dynamic Content Issue: Ensure any dynamic or merge fields used in the CTA are correctly populated.
    6. Journey Settings: Review the Customer Journey configuration to ensure the button is included for all recipients.
  • Chris1968 Profile Picture
    Chris1968 333 on at
    Hi,

    Thank you for all the potential reasons.

    I will check these and let you know...
  • Chris1968 Profile Picture
    Chris1968 333 on at
    Hi,

    Think we've identified the issue it was an internal firewall block our end..

     

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