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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Button does not dispal...
Customer experience | Sales, Customer Insights,...
Answered

Button does not dispaly when received in Outlook

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Posted on by Chris1968 291
Hi,

Can anyone give a reason as to why this may occur.  The 'Call to Action' button does not appear when received as an Email.


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Dynamics 365 Customer Insights - Journeys
  • Chris1968 Profile Picture
    Chris1968 291 on at
    Button does not dispaly when received in Outlook
    Hi,

    Think we've identified the issue it was an internal firewall block our end..

     
  • Chris1968 Profile Picture
    Chris1968 291 on at
    Button does not dispaly when received in Outlook
    Hi,

    Thank you for all the potential reasons.

    I will check these and let you know...
  • Verified answer
    Muhammad Shahzad Shafique Profile Picture
    Muhammad Shahzad Sh... 843 Most Valuable Professional on at
    Button does not dispaly when received in Outlook
    The 'Call to Action' button not appearing in a Customer Journey email could be due to the following reasons:
    1. Email Client Compatibility: Some email clients (e.g., Gmail, Outlook) may not render buttons correctly. Ensure you're using inline CSS for styling.
    2. Broken or Missing URL: Check if the CTA button has a valid and correctly formatted URL.
    3. Image Blocking: If using an image for the button, ensure the image is accessible and not blocked by the email client.
    4. Email Filters: The button might be blocked by spam filters or security settings in some email clients.
    5. Dynamic Content Issue: Ensure any dynamic or merge fields used in the CTA are correctly populated.
    6. Journey Settings: Review the Customer Journey configuration to ensure the button is included for all recipients.

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