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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Error message, unable ...
Service | Customer Service, Contact Center, Fie...
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Error message, unable to access D365 for Aflac CCLM

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Error An error has occurred. Try this action again. If the problem continues, check the Microsoft Dynamics 365 Community for solutions or contact your organization's Microsoft Dynamics 365 Administrator. Finally, you can contact Microsoft Support. Timestamp: 3/27/2020 9:16:59 PM UTC Service Request Id: 3f9ac946-bcb1-4f1e-9e9c-8d4485c0d57f Hide Technical Details Tenant Id: abd01cdb-e4e0-44db-b7eb-0451eda895e8 Url: https://aflaccareerclm.crm.dynamics.com Organization Id: 7025e881-e07a-4573-a2fd-b9b7d9dddccd Type: Secondary Unique name: aflaccareerclm Created on: 3/17/2017 1:49:12 PM State: Enabled Security Group: 3ad02737-0dde-46af-9268-79007aecdf7

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    saurabhtiwarii Profile Picture
    saurabhtiwarii Microsoft Employee on at

    Hey Jessica,

    Thanks for reaching Dynamics community. Is the user a guest Azure AD user on Dynamics 365 tenant? Or this may happen due to the logged in user account within IE uses machine account which could be a part of an O365 tenant however the CRM user account is in another tenant.

    Please try to clear temporary internet files or use an incognito window to see if this allows the affected user to log on.

    For IE :: Hit F12 to open the Developer Tools, click Cache and Delete session cookie, do the same for cookies.

    pastedimage1585388443196v1.png

    Please mark this comment as answered if this helps. 

    Thanks,

    Saurabh

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