web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

🚀 Season of Sharing Community Challenge Launch!
Ask A Community Pro
Introducing our New Video Series: Community Spotlight
News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Error message, unable ...
Service | Customer Service, Contact Center, Fie...
Suggested Answer

Error message, unable to access D365 for Aflac CCLM

(1) ShareShare
ReportReport
Posted on by Community Member

Error An error has occurred. Try this action again. If the problem continues, check the Microsoft Dynamics 365 Community for solutions or contact your organization's Microsoft Dynamics 365 Administrator. Finally, you can contact Microsoft Support. Timestamp: 3/27/2020 9:16:59 PM UTC Service Request Id: 3f9ac946-bcb1-4f1e-9e9c-8d4485c0d57f Hide Technical Details Tenant Id: abd01cdb-e4e0-44db-b7eb-0451eda895e8 Url: https://aflaccareerclm.crm.dynamics.com Organization Id: 7025e881-e07a-4573-a2fd-b9b7d9dddccd Type: Secondary Unique name: aflaccareerclm Created on: 3/17/2017 1:49:12 PM State: Enabled Security Group: 3ad02737-0dde-46af-9268-79007aecdf7

I have the same question (0)
  • Suggested answer
    saurabhtiwarii Profile Picture
    saurabhtiwarii Microsoft Employee on at

    Hey Jessica,

    Thanks for reaching Dynamics community. Is the user a guest Azure AD user on Dynamics 365 tenant? Or this may happen due to the logged in user account within IE uses machine account which could be a part of an O365 tenant however the CRM user account is in another tenant.

    Please try to clear temporary internet files or use an incognito window to see if this allows the affected user to log on.

    For IE :: Hit F12 to open the Developer Tools, click Cache and Delete session cookie, do the same for cookies.

    pastedimage1585388443196v1.png

    Please mark this comment as answered if this helps. 

    Thanks,

    Saurabh

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

🚀 Season of Sharing Community Challenge Launch!
Ask A Community Pro
Introducing our New Video Series: Community Spotlight

Quick Links

Season of Sharing Community Challenge Launch!

Jump in, show your community spirit, and win prizes!

Women in Power Builds Momentum

Expanding mentorship, skilling, and AI innovation

Congratulations to the April Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Service | Customer Service, Contact Center, Field Service, Guides

#1
Abhilash Warrier Profile Picture

Abhilash Warrier 51 Super User 2026 Season 1

#2
Nagaraju_Matta Profile Picture

Nagaraju_Matta 50

#3
James White Profile Picture

James White 19

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans