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Send an email on aging case

Posted on by 24
Hi,
I want to have an email get sent out of a case has aged for a certain amount of time as a reminder or follow up, is this possible? How might I do this?
 
Thank you,
Sarah
  • Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    Send an email on aging case
    Hi Partner,
    Did that answer your question?
    Any updates? Please feel free to ask me any questions you may have!
    If someone answered your question, can you check this box to mark that response as an answer?
  • Suggested answer
    Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    Send an email on aging case
    Hi Partner,
    Of course, it is possible.
    1.Send emails manually.
    --Add one new email from the timeline of the case.
    2.Send emails through workflow automatically.
    --Dynamics 365 workflows can have wait conditions.
    You can use it to send emails only at specific times.

    I hope you can mark my answer verified if it is helpful! If you have any questions, please feel free to contact me.
    Regards,
    Leah

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