There is no Email Configuration under Settings

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Posted on by charlesetii

I'm trying to create an Email Server Profile as described in this article:

https://learn.microsoft.com/en-us/previous-versions/dynamicscrm-2016/administering-dynamics-365/mt703269(v=crm.8)?redirectedfrom=MSDN

When I go to Settings --> There is no Email Configuration tab/icon, etc. showing in this area

What's missing? or is there some other configuration that needs to be changed to show it? I have both System Administrator and System Customizer roles assigned to my account.

The version we're running is:

Microsoft Dynamics 365 Version 1612 (8.2.2.112) on-premises

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charlesetii 45 on at

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RE: There is no Email Configuration under Settings

I found the solution to this on the Dynamics CRM Community site along with other information from other sites. I passed this information along to our CRM Developer and it was resolved. The following articles is what helped solve this problem:

https://learn.microsoft.com/en-us/previous-versions/dynamicscrm-2013/implementation-guide/dn486920(v...

https://learn.microsoft.com/en-us/previous-versions/dynamicscrm-2016/developers-guide/gg309424(v=crm...

https://technologyblog.rsmus.com/microsoft/dynamics-365-customer-engagement/restoring-email-configur...
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Bipin D365 28,964 Super User 2024 Season 1 on at

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RE: There is no Email Configuration under Settings

Hi,

Please check similar thread for missing Email configuration fix

community.dynamics.com/.../1005407
a33ik 84,325 Most Valuable Professional on at

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RE: There is no Email Configuration under Settings

Hello,

Can you please provide the screenshot? Here is what I see in my instance: