Skip to main content

Notifications

Microsoft Dynamics CRM forum
Answered

There is no Email Configuration under Settings

Posted on by 45

I'm trying to create an Email Server Profile as described in this article:

https://learn.microsoft.com/en-us/previous-versions/dynamicscrm-2016/administering-dynamics-365/mt703269(v=crm.8)?redirectedfrom=MSDN

When I go to Settings --> There is no Email Configuration tab/icon, etc. showing in this area

What's missing? or is there some other configuration that needs to be changed to show it?  I have both System Administrator and System Customizer roles assigned to my account.

The version we're running is:

Microsoft Dynamics 365 Version 1612 (8.2.2.112) on-premises

  • Verified answer
    charlesetii Profile Picture
    charlesetii 45 on at
    RE: There is no Email Configuration under Settings

    I found the solution to this on the Dynamics CRM Community site along with other information from other sites.  I passed this information along to our CRM Developer and it was resolved.  The following articles is what helped solve this problem:

    https://learn.microsoft.com/en-us/previous-versions/dynamicscrm-2013/implementation-guide/dn486920(v...

    https://learn.microsoft.com/en-us/previous-versions/dynamicscrm-2016/developers-guide/gg309424(v=crm...

    https://technologyblog.rsmus.com/microsoft/dynamics-365-customer-engagement/restoring-email-configur...

  • Suggested answer
    Bipin D365 Profile Picture
    Bipin D365 28,962 Moderator on at
    RE: There is no Email Configuration under Settings

    Hi,

    Please check similar thread for missing Email configuration fix

    community.dynamics.com/.../1005407

  • a33ik Profile Picture
    a33ik 84,321 Most Valuable Professional on at
    RE: There is no Email Configuration under Settings

    Hello,

    Can you please provide the screenshot? Here is what I see in my instance:

    pastedimage1667592165560v1.png

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Anton Venter – Community Spotlight

Kudos to our October Community Star of the month!

Announcing Our 2024 Season 2 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Dynamics 365 Community Newsletter - September 2024

Check out the latest community news

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 290,524 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 228,493 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,148

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans